Sales Coordinator

**▶︎ Job Details:** • Job Title: Sales Coordinator • Client: Industrial Machinery Manufacturing • Working Location: Chicago, IL • Salary : DOE (55-65K) • Employment Type: Permanent/Full-time • Language: English ▶︎ **What will you do:** • Process sales orders for assigned customer groups and serve as the primary internal support resource for customers, regional sales managers, sales representatives, and related departments. • Coordinate the complete sales order process from quotation through shipment, invoicing, and project completion while ensuring exceptional customer service. • Prepare and process quotations based on customer inquiries and business requests. • Coordinate delivery schedules, review contracts, respond to inquiries, and communicate effectively with customers, sales teams, and internal stakeholders. • Maintain knowledge of product availability, product updates, and changes to product offerings. • Process purchase orders, sales orders, order confirmations, receiving documents, and other related sales documentation. • Coordinate technical specifications and manage custom product specification processes, including service requests and item transfers. • Prepare and process transportation and shipping documents, including commercial invoices, shipping instructions, packing lists, air waybills, transportation bookings, and delivery information. • Support order closing processes, including invoice preparation, payment tracking, return merchandise authorization (RMA) processing, and order status management. • Monitor order progress and provide timely updates to customers and internal teams. • Provide reception and customer support assistance as needed. • Develop and maintain system knowledge through internal and external training programs. • Perform other duties and projects as assigned by management. ▶︎ **Required Qualifications & Skills:** • Minimum of two years of experience in sales support, customer service, account management, or a related field. • Excellent verbal and written communication skills. • Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment. • Ability to maintain confidentiality when handling customer and business information. • Proficiency in Microsoft Office applications, including advanced Excel skills. • Experience with enterprise resource planning (ERP) and customer relationship management (CRM) systems preferred. • Experience in a manufacturing, industrial equipment, or machine sales environment preferred. • Ability to work overtime with short notice based on business requirements. • High school diploma or equivalent required.