Sales Associate Team Lead

# Sales Associate Team Lead **Full-Time** ## Help Others Succeed. Build Better Customer Experiences. Grow Your Career. Are you someone who enjoys helping others excel, solving problems, and creating exceptional customer experiences? Do you thrive in a collaborative environment where your expertise makes a real impact? At **Goodmans**, we're looking for a **Sales Associate Team Lead** to mentor and support our Sales Associate team while helping deliver flawlessly executed projects from opportunity through closeout. In this role, you'll serve as the go-to resource for operational excellence, product expertise, and process improvement—allowing our sales team to focus on building lasting client relationships and growing our business. For more than **72 years**, Goodmans has been a trusted leader in commercial interiors and workplace solutions. As a family-owned company and award-winning workplace, we believe our people are our greatest strength. When our employees grow, our company grows. ## Why You'll Love Working at Goodmans - Competitive pay - Generous benefits package - Award-winning workplace culture - Family-owned company where employees are valued - Opportunities for professional development and career growth - Collaborative team that supports one another - Meaningful work helping create inspiring workplaces for our customers ## What You'll Do As the Sales Associate Team Lead, you'll mentor team members while providing operational and technical support that helps projects run smoothly and customers receive an exceptional experience. Your responsibilities include: ### Lead & Mentor - Coach, mentor, and develop Sales Associates within your area of expertise. - Share knowledge, best practices, and technical guidance across teams. - Support onboarding and training of newer associates. - Foster a collaborative, positive, and accountable team environment. ### Drive Operational Excellence - Support order setup, processing, and project closeout. - Review orders for accuracy and completeness. - Assist with billing questions and documentation standards. - Coordinate with internal teams to ensure seamless project execution. - Provide guidance on internal processes, workflows, and compliance. ### Product & Sales Support - Serve as a resource for product specifications and manufacturer knowledge. - Assist with product research and customer solutions. - Support proposals, bids, pricing guidance, and quoting best practices. - Stay current on new manufacturers and product offerings. - Help sales teams deliver creative, accurate solutions for customers. ### Solve Problems & Improve Processes At Goodmans, continuous improvement is part of who we are. You'll help identify opportunities to reduce waste, improve efficiency, and solve operational challenges using our problem-solving approach: - Understand the current condition - Develop a plan - Execute solutions - Measure results - Standardize and share improvements ## What We're Looking For We're seeking someone who enjoys helping others succeed and has a passion for delivering outstanding service. Preferred qualifications include: - Three or more years of experience in commercial furniture, sales support, project coordination, or a related field - Strong knowledge of major contract furniture manufacturers - Excellent communication and organizational skills - Ability to manage multiple priorities while maintaining attention to detail - Strong problem-solving and critical thinking abilities - Commitment to collaboration, accountability, and continuous improvement - Passion for mentoring others and sharing knowledge ## The Qualities That Set You Apart You are: - Customer focused - A natural coach and mentor - Organized and detail oriented - Curious and eager to learn - Solutions driven - Professional and dependable - Collaborative and positive - Committed to quality and continuous improvement ## Our Values Everything we do is guided by our values: - **People** – We put our people first. - **Con…