Sales Associate - Optical Specialist

## Company Description **At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care.** With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, **Eyeglass World is the place for you!** For more details about Eyeglass Word, visit **[EyeglassWorld.com](https://www.eyeglassworld.com/about-us).** Working at Eyeglass World also means you are a part of a larger family of brands at National Vision. At National Vision, we believe everyone deserves to see their best to live their best. **How would you like Sundays off? Yes, every Sunday we’re closed!** ## Job Description The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences. **Essential Functions:** **Create an Exceptional Customer Experience** - Deliver warm, confident, and personalized service at every stage of the visit - Guide customers through eyewear selection, final fitting, and product education - Ensure customers leave feeling confident in both their eyewear and their experience **Support Clinical & In Store Flow** - Assist with patient flow and pre exam screenings to support Optometrists - Help ensure smooth transitions between exam, finish, and pickup moments - Serve as a calm, knowledgeable presence throughout the customer journey **Own Finish & Quality Excellence** - Perform finishing work including final adjustments, inspections and quality checks - Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation - Prepare orders for pickup and deliver polished, brand aligned handoff **Operate with Precision & Care** - Support order entry, tracking, and timely completion - Maintain organized, clean, and efficient finish and retail areas - Identify and resolve quality or service issues proactively **Bring the Brand to Life** - Model Eyeglass World service standards, tone, and behaviors in every interaction - Uphold visual, experiential, and operational brand standards in the store - Partner with the store team to deliver a consistent and elevated experience ## Qualifications **Education** - High School Diploma or equivalent (Required) **Work Experience** - 1+ year experience in optical, retail, sales, or customer service (Required) **Additional Skills** - Strong multitasking, time management and organizational skills (Required) - Clear communication and the ability to educate customers effectively (Required) - Ability to prioritize customer satisfaction at every interaction (Required0 - Support store team in shared goals (Required) - Bilingual abilities (Preferred) ## Additional Information At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future. **Our Benefits Include:** \* Health & Dental Insurance \* 401k Retirement Savings \* Flex Spending Account \* Generous Paid Time Off & Company Holidays \* Parental Leave \* Employee Eyewear Discount **Focus on Professional Growth and Career Fulfillment:** \* Training Programs: Develop your skills and knowledge with our comprehensive training offerings. \* Educational Courses: Gain access to courses that support both your personal and professional development. \* Internal Promotions: We emphasize career advancement from within, so you’…