Sales and Retention Agent

**Sales & Retention Agent (Dual-Skill Role)** **Location:** Millennium Park **Working Hours:** Monday to Friday, 9:00 AM – 6:00 PM ### **Who Are We?** At **Panda**, Ireland's largest waste management business, we invite you to join our team and experience a career that champions environmental excellence while harmonising tradition and innovation. Be part of a team that values strong connections and supports one another. We are committed to leading the way in sustainable waste management and recycling solutions. Embrace our innovative spirit as we work together to preserve our environment and build a greener future for generations to come. ### **About the Role** We are currently seeking a **Telesales & Retention Agent** to join our growing team. This is a **dual-skill role**, responsible for both **inbound and outbound sales** as well as **customer loyalty and retention**. You will play a key role in attracting new business, converting inbound leads, and proactively engaging with existing or previous customers to retain their business. This position requires strong outbound telesales experience, a customer-focused mindset, and the ability to meet sales and retention KPIs. ### **Key Responsibilities** - Manage both **inbound and outbound** sales inquiries professionally and effectively. - Proactively engage with new prospects and former customers to drive conversions and **win-back campaigns**. - Support customer retention efforts by identifying at-risk customers and offering tailored solutions to retain business. - Meet and exceed individual and team targets for sales and customer retention. - Utilize MS Office tools to manage customer data, sales leads, and generate accurate reports. - Collaborate with team members across departments to achieve common goals. - Stay updated on product knowledge and market trends to better serve customer needs. ### **Requirements** - **Minimum 3 years of sales experience**, preferably in telesales or retention roles. - Proven success in **cold calling**, customer win-backs, and inbound sales conversion. - Strong **retention skills**, with the ability to diffuse customer concerns and reinforce value propositions. - Proficient in MS Office applications including Word, Excel, and Outlook. - Excellent communication and interpersonal skills. - Results-driven, self-motivated, and adaptable to a fast-paced sales environment. - Strong English language skills (written and spoken). **Join Panda and be part of a team that’s driving positive environmental change – one conversation at a time.** ## Benefits **We are Panda. We value waste.** We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, **people are at the heart of everything we do**. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect **excellence** in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We **own what we do**. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, rel…