Sales and Marketing Representative

**About the Company** [**ServiceMaster by Twins**](https://servicemastertwins.com/) is a locally owned and operated franchise of the ServiceMaster family of brands. At [**ServiceMaster by Twins**](https://servicemastertwins.com/), we serve our customers and community by providing the following services: - Water Damage Mitigation/Cleanup - Mold Testing and Remediation - Fire/Smoke Damage Restoration - Smoke and Odor Removal - Carpet and Floor Care - Board-up & Tarping - Content Cleaning & Pack-Out - Full Commercial Cleaning & Restoration **Position Overview** The **Sales and** **Marketing Representative** is responsible for, but not limited to, the following: - Increase awareness of the services we offer to *insurance agents*, *brokers*, *adjusters*, *property managers*, and *realtors*. - Build & maintain solid relationships with *insurance agents*, *brokers*, *adjusters*, *property managers*, and *realtors*. - Assist in developing and implementing marketing strategies for potential new accounts. - Actively represent the company at networking events. - Create and gather content for digital media platforms. - Manage our franchise website content and keep it current (including keyword rich content to drive SEO). - Sells products and services primarily to a select group of portfolio companies - Drives revenue growth **Job Responsibilities** - Sells regional programs to new companies and closes new business - Identifies key opportunities/needs of assigned customers (current and prospective) to achieve budgeted growth goals - Plans and executes sales strategies and tactics through both oral and written communication to customers - Manages accounts as assigned and conducts meetings as required - Develops and implements sales strategies to capture market share and achieve revenue goals - Create, manage, and maintain key relationships with insurance agents, adjusters other key relationships - Continually builds product knowledge and refines sales techniques for specific relationship types and verticals - Prepares documents for job file reviews with current and prospective clients - Documents and reports on key referral-source relationships weekly and monthly - Participates in collections efforts with non-residential customers when necessary - Resolves issues with customers **Competencies** - Customer Orientation/Positive Impact - Results Orientation/Sense of Urgency - Change Mastery - Relationship Building/Sensitivity - Problem Solving and Decision Making - Initiative, drive energy - Active Communications - Business/Financial Acumen - Learning Agility - Organizing and Planning - Sales Mindset/Selling Skills **Education, Experience, and Other Requirements** - High school graduate or equivalent; college degree preferred - 1-2 years of experience in the Disaster Restoration field; IICRC Certifications preferred - 1-2 years of sales experience or prior sales training is highly desired, but not required - Valid Driver's License and satisfactory driving record - Has a good aptitude for basic math-- necessary for doing calculations related to the sales process - Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events - Some work required outside of traditional working hours to network and represent the company at business social events - Skilled using social media and other web-based sales tools **Knowledge, Skills, and Abilities** - Interpersonal and communication skills, both written and verbal - Ability to independently manage customers - Ability to establish effective rapport and working relationships with customers and company staff; interface effectively across multiple levels within customer organizations, including senior levels - Ability to prioritize tasks, manage multiple projects concurrently and make effective decisions - Ability to effectively present value proposition and guide change - Ability to market, sell, and close our value pro…