Sales Account Executive, SB

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated leads and managing the full sales cycle—from initial engagement through close. You’ll help small businesses solve real communication challenges by positioning Dialpad’s AI-powered solutions as a clear, differentiated value. In this role, you’ll serve as a trusted advisor to our channel partners, enabling them to confidently articulate Dialpad’s value proposition and convert opportunities into long-term customers. The Manila Sales team plays a critical role in Dialpad’s growth strategy, fueling customer acquisition through strong channel partnerships and proactive market engagement. Working closely with Channel Partners, Sales Engineers, and Sales Managers, the team continuously refines sales motions to drive efficiency, effectiveness, and consistent results. This role reports to a Sales Manager and is based in our Pasig City, Metro Manila office. What You’ll Do Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets. Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals. Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings. Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth. Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development. Skills You’ll Bring 5+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS). Proven track record in achieving sales quotas and managing a sales pipeline. Strong English communication skills. Relationship-building skills to engage channel partners and prospects effectively. Familiarity with Salesforce, Outreach, and other sales enablement tools. High energy, adaptability, and a solution-oriented mindset. Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers. Strong digital communication skills with an emphasis on visual and verbal clari…