RV Resort Housekeeper

## Location: Arlington,Washington,United States **Starting Wage:** $18.50/hr **Company Standards** At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. **Responsibilities** - Cleans and maintains all guest access areas, restrooms, storage areas, hallways, stairwells, and vending rooms to ensure a safe and clean experience for guests, associates, and vendors. - Cleans RV Resort common area and employee restrooms and replenishes supplies. - Maintains and cleans the yurts to ensure a safe and clean experience for guests. - Prepare and maintain cleaning cart with supplies for efficiency and ease of cleaning yurts. - Respects guest privacy and maintains confidentiality. - Vacuums and/or sweeps all floor surfaces in common indoor areas. - Removes trash from all guest access areas and back of house. - Strips bed of all linens and remakes with fresh linens. - Sorts, pre-treats, washes, dries, folds, and delivers Resort linens. - Ensures washers and dryers operate properly and informs management or maintenance of any malfunctions or problems. - Keep laundry area clean and maintain linen cart and supplies in a neat and organized manner. - Label and submit all lost and found items to the housekeeping supervisor immediately. - Maintain orderliness and stock in supply rooms. - Makes sure Clubhouse mirrors, furniture, floors, pool area and doors are clean and mark-free. - Washes shower walls and tub, cleans toilets, sink, mirrors and walls in order to have a clean and sanitary guest restroom. - Replaces towels, soaps and all room amenities and restocks literature for arriving guests. - Wipe down closet (door, handle and shelves) and restocking the guest room supplies. - Inspects door and window locks to ensure they are in working order and immediately alerts security to an unsecured or unsafe situation for the safety of guests and employees. - Document any deficiencies, including mechanical and electrical problems from the guest’s room and report to the housekeeping supervisor. - Responds to guest requests and inquiries. - Attends all mandatory department and/or training meetings. - Follows all department policies, procedures, and regulations as required. - Ensures control/protection of company assets as applicable. - Must provide courteous and friendly service to all staff and guests. - Work nights, weekends and holidays as required. - Performs other duties as assigned. **Qualifications** - Exceptional guest service skills required. - One to three months experience in the hospitality/cleaning field preferred. - Must be able to work independently and as a member of a team. - Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment. **Certificates, Licenses, Regulations** - Valid driver’s license. - Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency. - Must provide signed release allowing the company to obtain driving abstract in order to show proof of good driving record. - Must be able to be insured to drive company or customer vehicles by the company insurance carrier. **Physical Demands and Work Environment** Constantly requires the ability to receive detailed information through oral and written communication. The position requires the ability to walk, bend, crouch, squat and stretch to fulfill cleaning with well-paced mobility for up to 8 hours in length. Must be able to lift up to 30 pounds on a regular basis and have the ability to push and pull carts and equipment weighing up to 100 pounds occasionally. The position requires time indoors…