Running Operations Coordinator - Iberia

Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We accelerate sustainable mobility. We obsess over partnerships. We grow relentlessly: our network, our partners, and ourselves. If you’re here, you’re probably not looking for “just a job.” Neither are we. 😎 We’re driven by impact and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you’ll feel at home here. We’re looking for people who see challenges as puzzles, not problems, thrive in fast-growing, high-energy environments, and want to shape the future of mobility, not just watch it unfold. At Powerdot, you’ll get freedom, ownership, and responsibility. The space to experiment. The chance to scale your ideas. And a team that’s always pushing the edge of what’s possible. 🚀 About this Role As our Network Running Operations Manager, you’ll own the operational performance of Powerdot’s charging network across a Portuguese region, while contributing to Iberian initiatives and projects. You’ll manage the local Ranger / Field Technician team, prioritize interventions, coordinate service providers, and work closely with hardware suppliers and technical teams to keep our chargers available, reliable, and delivering the expected charging experience. Your mission is to maximize charging network performance by reducing downtime, accelerating issue resolution, and enabling Rangers to deliver the right fix at the right site, at the right time. You’ll ensure that technical problems become solved issues rather than recurring failures, unanswered customer complaints, or lost revenue — while creating an environment where your team feels supported, empowered, and motivated to perform at its best. This isn’t a “coordinate from a spreadsheet” role. You’ll speak directly with Rangers, service providers, hardware suppliers, and internal technical teams. You’ll regularly visit stations, understand what is happening in the field, and occasionally get hands-on with the equipment yourself. You’ll combine operational discipline, technical curiosity, data-driven prioritization, and strong people leadership to improve network performance across Iberia. How You’ll Shape Our Story: Your day-to-day will include: Protect revenue and user satisfaction Reduce downtime by prioritising high-impact interventions and removing blockers quickly. Connect poor CSAT to operational issues, investigate root causes, and ensure problems are properly resolved. Maximise Ranger, partner, and network performance Assign the right Ranger to the right site and create the conditions for a first-time fix. Coordinate partners, monitor uptime and resolution metrics, and use data to identify recurring issues and permanent solutions. Build Iberian scale and a high-performance culture Standardise processes and lead cross-market initiatives across Portugal and Spain. Stay close to the field, support and challenge Rangers, and help the team perform at its best. This Is About You, Not Us 🫵🏼: You make things happen 2–5 years of effective professional experience, with a track record of impact, fast learning, and ownership. You plan, prioritise, follow up, and keep multiple issues moving without losing sight of business priorities. You take problems to resolution instead of waiting for someone else to fix them. You think with data and are technically curious You distinguish real problems from hunches, identify patterns, and use numbers to support decisions. You understand that user satisfaction starts with a charger working first time, every time. You are technically curious and eager to understand how charging infrastructure works. You lead calmly and clearly You stay focused under pressure, communicate directly, and turn blocked issues into practical next steps. You support and challenge Rangers, remove roadblocks, and help technical field teams perform at their b…