RSOC Operator - FLEX

Overview At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. Job Skills / Requirements Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations. We’re hiring a reliable, experienced, FLEX RSOC Operator! The persons in this position will maintain a safe and secure environment for customers and co-workers by monitoring premises and performing search procedures. Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources. Responsibilities: Monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination. Respond to all emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required for incidents such as B&E, power disruption, medical, etc. Investigating incidents and alarms, escalating situations to appropriate parties and assembling incident reports. Monitor security alerts and events generated by various security and access control software Analyze and triage security alerts to identify potential security incidents, prioritizing them based on severity, relevance, and potential impact. Take immediate action to mitigate security incidents through remote monitoring efforts and constant surveillance. Document incident response activities, including timelines, actions taken, and lessons learned, to support post-incident analysis and reporting. Operate the access control system through CCTV, and Badging. Monitor site activities via CCTV or other surveillance systems. Respond to intrusion alarms by communicating to team members on their activation and location throughout North, Central and South America. Be vigilant for safety and security threats. Implement established emergency or security action plans, as required Deter criminal activity, misconduct, and safety violations. Qualifications: High School Diploma or GED equivalent Must have reliable transportation Must have 1 year of experience in the security industry Minimum 1 year experience in a call center Minimum 1 year of customer service experience required Experience in a security operations center, dispatch, or similar security-related role preferred. Strong organizational and multitasking skills in a fast-paced environment. Excellent communication and problem-solving abilities Proficiency in Microsoft Office Suite and ability to learn software such as C-Cure and incident Management Software Ability to work independently and as part of a team in a 24/7 operational setting Ability to think clearly during crisis or high stress periods Flexibility for potential schedule adjustments Physical Requirements: This position requires significant physical activity throughout the shift. Officers must be able to: Walk and stand for extended periods (including completing multiple rounds and patrols of up to 1–2 miles per shift) Frequently climb stairs, ramps, or ladders as required by site patrol routes Work indoors and outdoors in varying weather conditions Maintain alertness and situational awareness during all patrols Occasionally lift and/or move up to 25 pounds These physical requirements are essen…