RPS Service Engineer

**Position Overview:** The On-Site Service Engineer installs, repairs, upgrades, and services 3D printers and supporting equipment for our internal print shop, "Rapid Production Solutions." Reporting directly to the Field Service team, this engineer will treat the internal shop with the highest standard of customer service—troubleshooting issues, identifying root causes, and rapidly implementing solutions to minimize downtime. The primary goal of this role is to maximize the utilization and production availability of our printers. While primarily based at the Lakeview site, this role requires up to 20% travel to support other locations or field needs as required. NEAR TERM DELIVERABLES – First Year • Participate in on-call rotations immediately (with help from team) • Demonstrate competency in 2 or more subsystems within 2 months • Complete all Level 2 (or higher) training within 6 months • Complete all Level 3 (or higher) training within 9 months ### Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • Follow procedures to test, operate and maintain 3D Printers and related equipment • Assemble and test mechanical, electrical, pneumatic and optics sub-assemblies; demonstrate mastery in one of these areas • Interpret manuals, schematics, and wiring diagrams to solve problems • Repair equipment with hand tools and test instruments • Order and replace parts as needed • Collaborate with others to test, tune, upgrade and adjust equipment • Consult with engineering when needed to resolve problems or to suggest product improvements • Install and commission equipment according to specifications • Follow protocols for security, safety, access, scheduling, and communications • Provide specific training and instruction to customers, coworkers, and contract manufacturers • Schedule and perform Preventative Maintenance (PM) activities • Communicate daily activities, status, and metrics • Advise management regarding customer satisfaction and product performance • Participate in developing processes, procedures and documentation as directed by supervisor • Participate in team and other assigned meetings • Other duties as needed or required ### Requirements - Required: Undergraduate degree from an accredited university in an applicable field such as engineering, computer science, etc. - Desired: Master’s degree from an accredited university in engineering, business administration or a related field - 5 years of demonstrated experience: - Operating and maintaining complicated machines in a lab or manufacturing environment - Customer-facing field service positions - Hands-on repair and calibration of equipment - Desired: • Startup experience • Military service • Experience with semiconductor manufacturing equipment • Experience in the 3D AM markets ### Other Requirements - Independent operator: Demonstrated ability to perform independently at customer sites, recruiting additional experts only as required. The candidate should be team-oriented, but also self-directed (escalates only after troubleshooting fully) and display a high level of accountability. Must have a valid drivers’ license and be able to rent vehicles with their own credit card. Ability to travel for extended periods. - Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and results to customers and internal team members verbally and in writing. Has good computer skills to enter data and record information in reports and databases. - Attention to details/focus on quality: Aptitude to follow process instructions. Quickly develops understanding of procedures. Mindful of details and acts with accuracy. Ability to maintain a safe and clean workspace, including cleaning and protecting their own tools. - Committed to results: The Field Servic…