Roving Personal Banker-Asheville Downtown

**SUMMARY:** **** The position of Roving Personal Banker is responsible for ensuring the customer’s needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer’s immediate and future financial needs. Under direct supervision, the Personal Banker I will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker I is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales. **Travel to various branches to fill-in as needed is required of this position.** **** **ESSENTIAL FUNCTIONS:** **** - Coordinates both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience. - Provides transactional support to the Service Area (Tellers) as well as dual control functionality as applicable (75%). - Opens all types of personal and business accounts and prepare related documentation (25%). - Inputs and closes personal loan applications including DDA lines of credit and credit card applications. - Assists customers with requests, complaints, research and follows-up on details to resolve matters to the customer's satisfaction as it may relate to: 1. Deposit accounts 2. Debit and Credit cards 3. Safe deposit boxes 4. Official checks 5. Any other bank product or service - Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any other related branch reporting or process. - Be familiar with all security procedures of Branch, including opening & closing, personnel safety, and Bank procedures. - Interfaces with customers via telephone or in person. - Must be able to support multiple branch locations as needed. - Exhibits effective communication - Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience. - Achieves activity and growth goals as well as customer satisfaction objectives. - Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet goals. - Meets or exceeds all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results. - Have an understanding and apply basic sales skills and product knowledge including deposit and loan products. - Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses. - Adheres to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes. - Inputs and follows through with loan applications following operational and regulatory requirements. - 100% adherence to branch’s internal policies and procedures to ensure 100% pass rates of internal audits. - Driving from location to location within a given region – must possess a valid driver’s license. - Completes annual compliance courses. - Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. - Adheres to all levels of our Service Excellence standards. - Performs other duties as required. **** **GENERAL QUALIFICATIONS:** **Knowledge & Experience**: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. - High school diploma or general education degree (GED) or…