Roadside Assistance Territory Manager - Pennsylvania - Eastern

# AAA Club Alliance is looking for a Roadside Assistance Territory Manager to join our team! **As a Roadside Assistance Territory Manager**, you will grow and manage contractor relationships to ensure delivery of Roadside Assistance that meets or exceeds Quality Standards and work closely with local contractors who assist our AAA member with Emergency Roadside Assistance. **The territory will be the Eastern Pennsylvania Market:** - # **Chester County** - # **Montgomery County** - # **Coatesville, PA** - # **Downingtown, PA** - # **West Chester, PA** - # **Malvern, PA** - # **King of Prussia, PA** - # **Conshohocken, PA** - # **Fort Washington, PA** ***PLEASE NOTE: The position is work from home but candidate must reside within a commutable distance from the assigned territory. This role will require frequent travel throughout the assigned territory (Eastern Pennsylvania).*** **At AAA, your success is our success. What we can offer you:** - **The starting base compensation for this position is $52,663 to $98,477 annually. For candidates in New Jersey, the salary range is $65,059 to $98,477 annually.** Actual pay will be based on factors such as applicant experience and geographic location. - Paid Time Off accrual beginning day one + 8 Paid Holidays! - 401(k) plan with a company match of up to 7% - Robust Healthcare Coverage including Medical, Dental and Vision Insurance, and Free Life Insurance - Flexible Spending Accounts for Dependent Care, Health Care and Medical Care. - Employee Assistance and Wellness Programs to promote work-life balance and be a guidance resource for Physical, Financial, Mindfulness and Community health. - Tuition reimbursement - Free AAA Premier Level Membership and Discounts **What we are looking for:** - **Bachelor’s Degree; equivalent experience may be considered in lieu of degree** - **4+ years’ experience in account or vendor management, business consultation, or business ownership role; or 8+ years’ experience in a dispatch role; or 5+ years’ experience in a fleet supervisory role that includes working with vendors/service providers/drivers.** - Experience in complaint handling and arbitration techniques. - Valid driver’s license and good driving record. **The primary duties of the Roadside Assistance Territory Manager are to:** - Gathers information/documentation to assist management in determination of eligibility for Roadside Assistance (RA) participation. - Handles or assists in the on-boarding of successful RA candidates after management approval. - Responsible for protecting the AAA brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship. - Provides RA facilities with guidance to improve efficiencies, and reduce costs. - Promotes and supports participation in the delivery of: - Roadside Assistance by AAR facilities - AAR program by Roadside Assistance providers - and/or the Battery program - Conducts training sessions on RA procedures and program standards for approved facilities and their employees. - Promotes and supports the AAA equipment programs (Network of Savings) among assigned facilities including but not limited to vendors for equipment, uniforms, services, etc. - Works closely with the Member Relations Department to investigate and make decisions to resolve member complaints within established departmental standards including, but not limited to, service delays, service driver demeanor, service charges, mechanical repairs and vehicle damage. - May inspect vehicles in cases where members allege property damage, mechanical damage, improper repair or other complaints relating to RA service facilities. - Communicates - verbal and written - with AAA Members, Affiliate AAA Clubs and Contract Facilities regarding Roadside Assistance service related damage complaints or service issues. - Inspects Roadside Assistance facilities and equipment as needed to resolve Member issues. - Utilizes most current recruitment tools a…