RN UNIT SUPERVISOR - EMERGENCY ROOM

**Job Profile Summary** *5, 8-hour shifts or 4, 10-hour shifts per week with variable weekend rotation* The RN Unit Supervisor/Staff will have 24/7 accountability for an assigned areas that includes nursing functions. The Supervisor plans, organizes, and directs nursing practice for areas of responsibility and does this in accordance with the Health System's Mission, Vision, Values and Philosophy. The Supervisor will maintain clinical expertise in their area of responsibility and is expected to provide direct patient care in proportion to the needs of their areas. The Supervisor ensures the total patient experience is exceptional both in the Quality of Care and in the patient perception of services as defined and measured by system dashboard goals. Interviews, selects, orientates trains, coaches and mentors and evaluates the performance of partners, providing corrective action when necessary. **Job Description** Essential Duties and Responsibilities: • Strong problem solving abilities in complex situations. • Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity. • Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit. • Outstanding relationship building skills. • Must possess strong physician relationship skills. • Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility. • Supports process improvement in operations, quality, and organizational change identified for their areas. • Knowledge of accreditation and certification requirements and standards for their areas of responsibility. • Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility. • Participates in hospital and department committees. • Demonstrated ability in developing and mentoring staff and colleagues. • Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same. • Exhibits a passion for nursing • Serves as a role model and coach for Critical Moments of Service Standards and service recovery. • Participates in department or unit performance improvement activities, may include shared governance. • Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command. • Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE) **Culture of Excellence Behavior Expectations** To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and opennes…