Risk Manager - Fintech

Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here. About the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this: You'll build and own Mews Financial Services' enterprise risk framework from the ground up, reporting directly to the Chief Risk and Compliance Officer. Mews FinTech is scaling fast across payments, regulation and product, and this role exists to give the business one clear owner of enterprise-wide risk instead of risk being managed in pieces across teams. It's a genuinely greenfield opportunity to shape how a growing regulated fintech manages risk end to end, from the first framework choices onward. You'll own the ERM framework and risk appetite for Mews FS, act as a key contact for DNB and other regulators, and work closely with first line teams, the MLRO and the Management Board. As Mews FinTech grows, risk needs to scale from something managed in slices to a single enterprise-wide framework that keeps the business compliant without slowing product and commercial teams down. This role exists to build that framework and own it going forward. What you would do Own and run the ERM framework and risk appetite for Mews FS, including risk assessments, stress testing and Board reporting Provide impartial risk oversight on new products, major changes and strategic initiatives, and act as a key contact for DNB and other regulators on risk matters Design and maintain a fit-for-purpose internal control framework and key controls across payments, safeguarding, liquidity, ICT, outsourcing and incident management Run risk-based testing, monitoring and follow-up on incidents, control weaknesses and audit findings Provide pragmatic, business-oriented risk advice that keeps the business compliant while enabling product and commercial teams to ship at pace Build a strong risk culture through training, guidance and clear, plain-language communication across the organisation AI Fluency Level 4: you don't just use AI in your own work, you build AI-powered systems. Here that means owning production-grade AI/ML that predicts churn risk, revenue leakage and customer health, connecting what customers actually do to financial outcomes, and making sure those models are governed, reliable and embedded in how Finance, RevOps and Customer teams work rather than left as experiments. For more information on AI fluency at Mews, please refer to "AI Fluency at Mews: A Comprehensive Guide for Candidates" on Confluence. What you would bring 7+ years in risk management within financial services, fintech or payments, ideally in the Dutch or broader European market Strong understanding of the regulatory landscape Hands-on experience designing and operating ERM and internal control frameworks, ideally in a tech-led or high-growth environment Background in fintech, payments or regulated financial services Exceptional communication skills, able to translate complex risk and regulatory requirements into simple, actionable guidance for non-experts Comfortable spending significant time with stakeholders, asking questions, and constructively questioning how things are done Pragmatic and calm under pressure, able to distinguish noise from rea…