Revenue & Operations Associate

Revenue & Operations Associate Position Summary The Revenue & Operations Associate provides day‑to‑day administrative and operational support to the Sales and Operations teams. This role focuses on partner onboarding coordination, contract administration, basic financial operations support, and operational tracking to ensure smooth execution of sales and partner workflows. The ideal candidate is highly organized, detail‑oriented, and comfortable following defined processes while supporting multiple internal stakeholders. This is an execution‑focused role with clear priorities and escalation paths. Core Responsibilities Partner Onboarding & Contract Administration (Approx. 35%) Coordinate partner onboarding activities, including contract collection, credit applications, project registration, and account verification Prepare, send, and track DocuSign agreements, including standard contracts and NDAs Ensure contracts are completed accurately and filed in appropriate systems Monitor and manage the Contracts@PointCentral.com inbox Provide contract status updates to Sales and Operations teams Sales & Financial Operations Support (Approx. 25%) Submit and track purchase orders (POs) and ensure approvals are obtained Coordinate payment requests and route invoices to Accounts Payable Assist with credits, rebates, and refunds by following documented processes Support tax exemption documentation collection and record‑keeping Assist with basic account reviews and escalate discrepancies as needed Operational Coordination & Logistics Support (Approx. 20%) Coordinate shipping requests for demo equipment, employee systems, and special returns Track shipments and confirm delivery Serve as a coordination point for vendors on order status and documentation Maintain trackers for special orders and logistics requests Process Documentation & Operational Tracking (Approx. 15%) Maintain existing SOPs and update documentation as processes change Ensure operational trackers, intake forms, and shared documentation are current Own and monitor the OpsRequests@PointCentral.com inbox Log requests, track completion, and escalate issues when needed Ad Hoc Operational Support (Approx. 5%) Provide administrative and operational support to Sales and Operations teams as capacity allows Support special projects with clear scope and timelines Other duties as assigned Required Qualifications Bachelor’s degree or equivalent practical experience 1–3 years of experience in operations, sales support, administrative support, or a related role Strong organizational and time‑management skills High attention to detail and accuracy Comfort working with multiple teams and following defined processes Proficiency with Microsoft Office (Excel, Word, Outlook) and document management tools Preferred Qualifications Experience in a SaaS, hardware, or technology‑enabled services environment Familiarity with CRM systems (Salesforce), DocuSign, or ticketing systems Exposure to basic finance or billing workflows Key Competencies Reliability and follow‑through Clear written and verbal communication Ability to prioritize tasks and meet deadlines Willingness to ask questions and escalate when needed Collaborative and service‑oriented mindset Physical & Work Requirements Ability to work in an office environment Prolonged periods of sitting and working on a computer Occasional travel may be required Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. WHY WORK FOR POINTCENTRAL? Collaborate with outstanding people: We hire only the best. Our standards are high, and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the PointCentral team! Gain well rounded experience: PointCentral offers a div…