Revenue Enablement Lead

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission At Zocdoc, we're on a mission to give power to the patient — and that starts with building a world-class revenue team that can effectively bring that mission to market. As a Revenue Enablement Lead, you'll be the strategic architect behind how every new revenue hire learns, ramps, and reaches full productivity. You'll own the onboarding experience from day one through independent performance for our New Business, Account Management, SMB, and Enterprise teams — designing the programs, playbooks, and measurement frameworks that turn great hires into high-impact sellers. The speed and effectiveness with which our revenue team ramps isn't just an enablement metric — it directly shapes Zocdoc's growth. That's the kind of impact you'll have in this role. You’ll Enjoy This Role If You Are… A systems thinker who gets energized by building programs from the ground up — not just delivering training, but designing the full operating model behind it Deeply data-driven and obsessed with measuring what works — you believe every program should have a clear success metric and a continuous improvement loop A trusted cross-functional partner — you know how to build credibility with senior leaders and translate business priorities into actionable learning experiences Comfortable with ambiguity and energized by figuring out the right answer in a fast-moving, high-growth environment Someone who genuinely cares about the people you're enabling — you understand that a great onboarding experience changes the trajectory of someone's career Collaborative but opinionated — you bring a clear point of view to the table and know how to align stakeholders around a shared direction Your Day-to-Day Serving as the strategic owner for onboarding programs across the entire Revenue organization — New Business, Account Management, SMB, and Enterprise Partnering with Revenue Leadership to define what great onboarding looks like, setting program goals, ramp benchmarks, and governance models Architecting role-specific onboarding journeys that guide new hires from day one through to independent productivity Building and maintaining comprehensive onboarding playbooks that cover curriculum, learning objectives, certifications, manager responsibilities, and success milestones Designing blended learning experiences — instructor-led, self-paced content, practice, coaching, and manager enablement — that drive retention and readiness Building reporting frameworks that track both learner outcomes and business outcomes, analyzing data to identify trends and opportunities for improvement Recommending and implementing program changes that measurably accelerate ramp, improve readiness, and increase program efficacy Acting as the subject matter expert on onboarding strat…