Revenue Cycle Supervisor - Prior Authorizations

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over **70 clinics across 8 states**, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a **Net Promoter Score (NPS) of 93**, the highest patient satisfaction in the industry. # About the Role Metro Vein Centers is seeking an experienced **Revenue Cycle Supervisor - Prior Authorizations** to lead our growing Authorization team. This role is responsible for overseeing the daily operations of a team of approximately 10-14 Authorization Specialists responsible for obtaining timely insurance approvals across our national network of outpatient specialty clinics. You'll coach and develop team members, improve workflows, monitor key performance indicators, and ensure patients receive timely access to medically necessary procedures. This is an ideal opportunity for an experienced revenue cycle leader who enjoys improving processes, developing people, partnering across departments, and driving operational excellence in a fast-paced healthcare environment. Depending on business needs and candidate location, this position may be performed remotely or in a hybrid capacity. * * * # What Your Day Looks Like - Leading and developing a team of approximately 10-14 Authorization Specialists - Monitoring authorization turnaround times and departmental KPIs - Coaching employees through complex payer requirements and authorization scenarios - Reviewing work queues and resolving escalated authorization issues - Collaborating with providers, clinical teams, Patient Intake, Revenue Cycle, and Operations - Developing standard operating procedures and workflow improvements - Identifying denial trends and implementing proactive process improvements - Supporting hiring, onboarding, training, and ongoing employee development * * * # What You'll Do - Lead the daily operations of the Prior Authorization team to ensure timely, accurate authorization processing - Supervise, coach, mentor, and develop Authorization Specialists through regular feedback, performance management, and career development - Monitor team productivity, quality, turnaround times, and departmental KPIs - Oversee authorization workflows, including medical necessity review, payer submission, follow-up, and EMR documentation - Resolve complex authorization issues and payer escalations - Partner with physicians, clinical teams, Patient Intake, and Revenue Cycle leadership to improve operational efficiency - Develop, implement, and continuously improve department SOPs and best practices - Analyze authorization trends, denial patterns, and workflow bottlenecks to reduce delays and improve patient access - Coordinate staffing, scheduling, and workload distribution across the team - Participate in recruiting, interviewing, onboarding, and training new team members - Support strategic departmental initiatives and continuous improvement projects - Ensure compliance with payer guidelines, HIPAA regulations, and Metro Vein Centers policies * * * # What You'll Bring - Strong knowledge of prior authorization workflows, payer medical policies, and insurance requirements - Proven leadership experience managing high-performing healthcare teams - Excellent understanding of outpatient revenue cycle operations - Strong analytical and problem-solving skills with the ability to interpret operational data and KPIs - Experience improving workflows and developing standardized processes - Excellent communication skills with the ability to build relationships across departments - Strong organizational and time management skills - Ability to thrive in a fast-paced, growing h…