Returns Coordinator

**Part-Time:** 15 hours per week, Thursday & Friday **Location:** Birmingham Davies Group are looking to recruit a Returns Team Coordinator to work within our Vehicle Replacement Group team in Birmingham. This role involves managing the off-hire process of vehicles, ensuring priority off-hires are handled first to benefit the business. At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. ### What will your day look like: - To ensure priority off hires are actioned first to the profit of the business. - Communicating with customers to arrange collection of vehicles, both verbally and following up with text/email. - Process the Off-hire of vehicles with suppliers as per internal procedures and SLA’s. - Contact Referrers in instances where customer either wants to retain the vehicle or refuses to return the hire vehicle. - Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned by either noting the claim and accounts note added or the charging of the customer. - Process off-hires using the company’s preferred supply chain via the in-house system. - Comply to all technical and regulatory processes and procedures. - Take responsibility for incoming/outgoing emails in the Inbox, ensuring all necessary action is taken including uploading information into the off-hire system. - Complete Supplier Reports and update VRG system. - Answering telephone calls appropriately and efficiently. - Reports to be completed to deadline set by Team Leader. - To action emails sent to our designated Off Hire Inbox. - Processing of payments - To assist Team Leader ### Knowledge and Abilities: - Previous experience in a busy customer services role. - Proactive in solving problems and organising own workload. - A quick learner with a natural ability to understand processes. - A good overall ability with technology including Microsoft office packages - A good standard of education - Must work well within the team and use own initiative ### Benefits **Career & Purpose** - Davies Innovation Lab - Leadership training programme - Funding for professional qualifications - Thrive at Davies; learning opportunities **Environmental & Social** - The Davies Foundation - Local charity funding - Pennies To Heaven - Employee Resource Groups - Employee volunteering programme **Financial Health** - Pension, 5% employee and 5% employer contribution - My Choices at Davies provides; High Street discounts and Financial wellbeing hub - Life assurance: x4 - Refer a Friend - Cycle to Work Scheme - Lease car salary sacrifice - Davies Incentive Plan - Enhanced maternity, paternity and adoption pay **Metal, Physical & Emotional Wellbeing** - Wellbeing centre; move, munch, money & mind focus - Discounts with 100's of UK retailers - EAP; 24/7 confidential helpline - 25 days holiday, increases to 26 days after 5 years and 27 after 10 years - Flexible working; hybrid, work from home or join a collaborative office space - Dress for your day - Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage - Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan #INDUKI