Retention Representative positions focus on delivering results in their domain. This page aggregates open Retention Representative roles and what employers typically expect.
Are you a great communicator with a passion for helping people? Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery. As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs. What you bring You’ll thrive at MyHeritage if you’re: A fluent English speaker, additional languages are an advantage Experienced in sales or retention (telemarketing experience is a plus) A fast learner and problem-solver Motivated, independent, and proactive What we offer At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have: High salaries A comprehensive benefits package Flexibility in shifts A fun, young working atmosphere Our employees enjoy a range of benefits to enhance work-life balance and well-being: Hybrid work model with flexible working hours Modern, beautiful office in Tel Aviv On-site gym and pilates classes Dog-friendly office Well-stocked kitchens Please send your application in English. #LI-Hybrid
Salary estimate
$72,000 – $98,000/yr
Provided by the employer.
Skills for this role
GOSales
Resume tips for Retention Representative applicants
Lead with measurable achievements relevant to Retention Representative (numbers, scope, impact).
Mirror the exact keywords from the Retention Representative posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. GO, Sales).
Keep it to one page for early-career, two pages for senior Retention Representative candidates.
Interview preparation
Prepare concrete STAR-format stories that show Retention Representative outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Retention Representative problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About MyHeritage
MyHeritage is actively hiring on Jobedly. Explore their open roles and what it's like to work there.