Retention Manager / Lifecycle Marketing Manager

**Who We Are:** At STERRY, we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfunding and e-commerce success. Since day one, we’ve helped clients pull in over $100 million in trackable online revenue. We shatter limits, supercharge brands, and turn every click into cash. **Overview:** We're a fast-paced, results-driven marketing agency helping brands create meaningful customer relationships that last. As we continue to grow, we're looking for a Retention Manager who lives and breathes email marketing and knows how to turn one-time customers into lifelong advocates. If you're passionate about customer lifecycle marketing, love digging into campaign data, and get excited about crafting high-performing email journeys, we'd love to meet you. **What You'll Do** - Develop and execute email retention strategies that increase customer engagement, repeat purchases, and lifetime value. - Build and optimize automated email flows, including welcome series, onboarding, nurture campaigns, abandoned cart, win-back, and re-engagement journeys. - Segment audiences and personalize messaging based on customer behavior and lifecycle stage. - Monitor campaign performance and analyze key metrics such as open rates, click-through rates, conversions, retention, and churn. - Conduct A/B testing to continuously improve email content, subject lines, timing, and customer journeys. - Collaborate with our creative, content, design, and account management teams to deliver impactful campaigns for multiple clients. - Stay ahead of email marketing trends, deliverability best practices, and CRM innovations. **What We're Looking For** - 3+ years of experience in email marketing, CRM, retention marketing, or lifecycle marketing. - Proven experience managing and optimizing automated email campaigns. - Hands-on experience with email marketing and CRM platforms such as Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Salesforce Marketing Cloud, or similar tools. - Strong understanding of customer segmentation, personalization, and lifecycle marketing strategies. - Analytical mindset with the ability to interpret campaign data and translate insights into action. - Excellent project management and communication skills, with the ability to thrive in a fast-moving agency environment. - Experience working with e-commerce, SaaS, or digital-first brands is a plus. **Why Join STERRY?** - Fully remote position with flexible working hours. - Global Impact: See your designs come to life across major international markets. - Growth and development within a collaborative, innovative team. - A culture that values creativity, precision, and measurable results. **Ready to Apply?** Send your **CV/resume** and a **Cover Letter** about your experience with email marketing, customer retention, and a link to your portfolio showcasing your best advertising work.