Retail Team Member - Rittenhouse

## Description Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery. One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.” From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state. **Our Vision:** To give rise to lifelong memories **Our Mission:** To bring together people who treat their work and the craft of baking and all who come to visit with great care. **** **Every day, we strive to embody our company’s five core values:** - **Welcome All-** *We are all in it together* **** - **Work Hard and Be Kind-** *We pull our weight, we do our best, and take care of each other* **** - **Lead with Heart-** *We operate with empathy and integrity* **** - **Rise Up-** *We take initiative to make things better* **** - **Savor It-** *We are present and find the fun!* **** **THE ROLE: RETAIL TEAM MEMBER** **Retail Team Members** play a crucial role in delivering warm, helpful, and accurate customer service that reflects the dedication of the Levain brand. Retail Team Members foster customer loyalty by creating a welcoming environment that encourages customers to return again and again. Retail Team Members are also responsible for maintaining a clean and inviting store environment and supporting the team in daily operations. **What We’re Looking For** - People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members - Strong communication & interpersonal skills; team-oriented with a positive attitude - Maintain a high level of professionalism and care: be adaptable, flexible, and patient - Must be reliable, responsible, and punctual - Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled - Strong attention to detail in customer interactions and product knowledge - Embody and promote the values and standards of Levain Bakery **Job Responsibilities** **Team Collaboration** - Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective - Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations - Facilitate open, clear, and timely communication with your team members and management - Stay informed about new products, procedures, and promotions **Customer Service** - Greet customers with a warm and welcoming demeanor - Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards - Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery - Resolve customer issues promptly and courteously and operate with empathy **Operations** - Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards - Adept knowledge of Toast POS system - Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared - Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces - Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management **Requirements** - Previous retail or customer service experience is preferred. - Open availability: abil…