Retail Support Member Service Representative

***\*\*$1,500 Sign-On Bonus!\*\**** ***Build connections. Gain broad experience. Make an impact across multiple communities.*** If you enjoy variety, love connecting with new people, and are energized by learning in different environments, this role offers a unique opportunity to build relationships and develop your skills across multiple branches. As a Float Teller at Sound Credit Union, you’ll become a trusted partner across teams by supporting members and employees while gaining valuable exposure to a variety of branch duties and communities. **Why This Role Stands Out** - **Build Strong Connections & Skills:** Work with a variety of teams and leaders while expanding your network, knowledge, and experience across the organization. - **Be a Trusted Resource:** Play a critical role in supporting branches and delivering consistent member experiences - **Growth & Development:** Our [Branch Progression Model](https://www.soundcu.com/career-progression-model/) supports your development with on-the-job learning and structured compensation increases as you build skills - **Travel Support:** $6,000/year car stipend (paid $500/monthly) **Compensation & Perks** - $20.00–$22.50/hour, is our target range depending on experience - Eligible for a $1,500 sign-on bonus ($500 at hire, $1,000 after 6 months) - Quarterly branch incentives tied to individual performance - Up to 3% annual bonus tied to Credit Union performance - $6,000/year car stipend (paid $500/monthly)100% employer-paid benefits for employees ([review our other employee benefits here](https://www.soundcu.com/careers/employee-benefits/)) - Opportunities to build skills, experience, and connections across multiple locations **What You’ll Do** As a Float Teller (Member Service Representative), you will: - Deliver exceptional service as the first point of contact for members - Build strong relationships by understanding member needs and providing products & solutions - Confidently process financial transactions and maintain accuracy - Solve problems and respond to member inquiries with curiosity and care - Adapt quickly to different teams and branch environments - Support branch success by stepping in where needed and helping maintain a strong member experience **You Might Be a Great Fit If You…** - Enjoy building relationships and connecting with new people - Are comfortable with change and can adapt quickly to new environments - Take initiative and are eager to learn - Are dependable and enjoy being a go-to resource for others - Are motivated by making a positive impact on members and teams **What We’re Looking For** - At least 1 year of customer service experience - Cash handling and retail or sales experience preferred - Ability to travel between branches within the North King region (Redmond, Bellevue) - High School Diploma or equivalent - Must be bondable - Employer sponsorship to secure or maintain employment authorization is not available - Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law - Bonus experience (not required): Leadership, training, or sales experience **What to Expect in This Role** No two days are the same. You may support a busy branch one day and step into a new team the next. Your ability to build relationships, adapt quickly, and provide consistent service will make you a valued partner across multiple locations. **Our Hours** To best serve our members, this position requires an ​in-person​ schedule. Shifts are typically Monday – Friday, 8:45 AM – 5:15 PM or 9:15 AM – 5:45 PM, with rotating Saturdays 8:45 AM – 1:15 PM, affording a day off during the week. This is a full-time position ranging from 35-40 hours in a typical work week. Your daily work location will vary based on branch needs primarily located within greater **Tacoma and Lakewood** area. Our regions are designed based on locational proximity to provide you with reasonabl…