Retail Store Manager

Tacoma/Pierce County Habitat for Humanity Position Title: Retail Store Manager Reports to: Director of Retail Operations Classification: F/T, Salaried, Exempt Salary Range: $80,168.40–$87,500 Supervises: Store Associates, Assistant Store Manager, Store Supervisors, volunteers, and work program participants. If you're a hands-on leader who loves building high-performing teams, creating exceptional shopping experiences, and making a lasting impact in your community, we'd love to meet you! As the Retail Store Manager, you'll lead the daily operations of one of Tacoma/Pierce County Habitat for Humanity's stores - driving sales, inspiring staff and volunteers, and transforming donated goods into funding that helps build affordable homes. You'll play a vital role in advancing Habitat's mission while creating a welcoming destination for shoppers and donors alike. We are proud to provide a benefits package that includes: - Paid vacation (10 days annually to start) - Paid sick leave (10 days annually to start) - 13 paid holidays each year - Medical, dental, and vision insurance (100% employer-paid coverage for employees; partial employer contribution for eligible dependents) - Short-term and long-term disability insurance - Basic life and AD&D insurance, plus voluntary life insurance options - 403(b) retirement plan with a 5% employer match after one year of employment - Flexible Spending Account (FSA) - Employee discounts at our TPCHFH stores Key Responsibilities Leadership & Supervision - Lead, train, and schedule store staff, program participants, and volunteers. - Monitor performance, address employee concerns, and support corrective action when needed. - Partner with the Director of Retail Operasions on hiring, performance management, and staff development. - Ensure all team members follow safety, operational, and organizational policies. - Provide ongoing coaching and performance feedback to staff and volunteers. - Promote a positive, inclusive, and mission-driven work culture. Finance & Administration - Oversee daily cash handling, deposits, and financial accountability. - Support budget management and financial performance goals. - Maintain accurate records, documentation, and reporting. Operations & Sales - Manage all aspects of retail operations, including merchandising, pricing, inventory flow, and donation intake. - Maintain a safe, clean, organized, and customer-friendly sales floor and warehouse. - Track and order necessary supplies and equipment. - Stay current on retail trends and pricing of comparable products. - Utilize Microsoft Office and other tools to manage operations effectively. Facility & Logistics - Oversee store opening/closing procedures and cashier reconciliations. - Ensure facility maintenance and security of all assets, cash, and confidential information. Community Engagement - Build strong relationships with volunteers, donors, Habitat homeowners, community partners / vendors, and the public. - Support gift-in-kind (GIK) donation growth and stewardship. - Assist in promoting special sales, events, and new product arrivals. Strategic Contribution - Collaborate with leadership on long- and short-term goals for the Store and affiliate. - Contribute ideas for improving efficiency, sales, and community impact. - Perform additional duties as assigned to advance Habitat’s mission. - Use sales and operational data to identify trends and recommend improvements. Qualifications - High school diploma or equivalent required; post-secondary education preferred. - Minimum of five years’ work experience, including at least two years in retail or sales management. - Strong leadership, communication, and customer service skills. - Valid driver’s license with a clean driving record. - Forklift experience preferred (or willingness to be trained). - Proficiency with Microsoft Office (Word, Excel) and comfort with databases/spreadsheets. - Occasional overnight travel to conferences Physical Requirements - Ability to lift an…