Retail Shift Leader I - FT - Sumter

Summary Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members. Essential Duties and Responsibilities • Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values) • Provides amazing customer experiences to all internal and external customers. (ACE Values) • Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values. • Embraces an expectation of learning and growth. Enthusiastically participates in training and development. • Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included. • Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort) • Sorts, prices, and stocks hardline donations for sale according to established expectations. • Sorts, tags, and stocks softline donations for sale according to established expectations. • Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact. • Accurately records donations, production of merchandise and specified tasks. • Exceeds established production goals corresponding to role in retail location. • Maintains clean work environment. • Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles through evaluation. • Obtains and maintains forklift and walk-behind stacker certification. • Obtains and maintains first-aid / CPR / BBP certification. • Trains team members as they are on boarded. Ensures that a positive example is set for all team members. • Recognizes when team members need coaching and provides immediate coaching when applicable. • Issue refunds and resolves customer concerns. • Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department. • Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards. • Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below. • Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager (#485) in accordance with established guidelines. • Performs other job-related duties as assigned. Supervisory Responsibilities Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies and procedures. Responsibilities include training team members, planning, assigning, and directing work; addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store Manager. Qualifications Must be able to: • Read and interpret memos and operating and procedure manuals. • Effectively present standard information in one-on-one situations to customers and other team members of the organization using tact, courtesy and cooperativeness. • Add/subtract two digit numbers and multiply and divide by 10's and 100's. • Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Deal with problems involving a few concrete variables. • Operate a telephone, multi-key register, typewriter, computer, fax machine, and material handling equipment. • Obtain and maintain Forklift/Stacker and CPR/First Aid cert…