Retail Security Supervisor

**Retail Security Supervisor** **LOCATION:** Greenville Mall – Greenville, NC **PAY:** Starting at $16/hour **POSITION TYPE:** Full-Time **SCHEDULE:** Wednesday: 4:00 PM - 12:00 AM Friday: 8:00 AM - 4:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: 8:00 AM - 4:00 PM Off Monday, Tuesday, and Thursday **OVERVIEW:** We are seeking a **Retail Security Supervisor** to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership. **BENEFITS:** - Medical, dental, vision, and short-term disability insurance - 401(k) with company support - Paid time off - Employee discounts (retail, dining, entertainment) - Employee Assistance Program (EAP): counseling, financial, legal, and wellness support - Focus on work-life balance and employee well-being **KEY RESPONSIBILITIES:** **Team Leadership & Supervision** - Supervise, coach, and support Security Officers and Shift Leads - Manage performance, including coaching and corrective actions when needed - Assist with hiring, training, and ongoing development of staff - Ensure proper scheduling, coverage, and accurate timekeeping **Security Operations** - Oversee daily security operations and ensure compliance with post orders and company policies - Conduct site patrols and inspections to maintain safety standards - Ensure reports, logs, and documentation are completed accurately and on time - Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed **Safety & Systems Management** - Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators) - Ensure all equipment and company vehicles are maintained and functioning properly - Maintain knowledge of emergency procedures and enforce safety protocols **Client & Communication** - Build strong relationships with mall management, tenants, and local police/fire departments - Communicate regularly with the Operations Manager regarding team and site performance - Provide excellent customer service through professional interactions with all visitors **QUALIFICATIONS:** **Required** - Prior security experience with **supervisory or leadership responsibilities** - Knowledge of security operations, procedures, and safety practices - Ability to obtain and maintain required **security licenses/certifications** - Strong written and verbal communication skills (report writing required) - Ability to remain calm and professional in high-pressure situations **Skills & Competencies** - Proven leadership and team management skills - Strong customer service mindset - Ability to multitask, stay organized, and prioritize effectively - Comfortable using security systems and standard office equipment - Reliable, adaptable, and detail-oriented - Strong interpersonal skills with the ability to work across diverse groups **Work Environment** This is a **hands-on leadership role** requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response. **ADDITIONAL INFORMATION:** This role requires professionalism, reliability, and adherence to all company policies and safety standards. Duties may vary based on business needs. **MINIMUM QUALIFICATIONS AT ENTRY** Additional qualifications may be specified and receive preference, depending upon the nature of the position. **Education/Experience:** - High School Diploma and/or equivalent; Required - Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry. - Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation. - **State Guard License is required.** - **CPR and First Aid Certification…