Retail Security Officer

**Retail Security Guard (Full-Time)** **LOCATION:** Miller Hill Mall – Duluth, MN **PAY:** $20.00/hour **POSITION TYPE:** Full-Time **SCHEDULE:** Sundays 11:30am – 7:30pm Monday through Saturday 12:30pm – 8:30pm **OVERVIEW:** We are hiring a **Retail Security Guard** to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset. **BENEFITS:** - Weekly pay - Flexible scheduling - Employee discounts - Employee Assistance Program (confidential support resources) - Supportive work environment focused on well-being **KEY RESPONSIBILITIES:** **Security & Patrol** - Patrol assigned areas or maintain a fixed post to monitor activity - Control access points and manage pedestrian/vehicle traffic - Identify and report suspicious activity, incidents, or safety concerns - Respond to alarms, emergencies, and on-site incidents **Monitoring & Reporting** - Monitor CCTV cameras and security systems - Complete daily activity logs, incident reports, and required documentation - Maintain awareness of surroundings at all times **Safety & Compliance** - Follow all post orders, company policies, and safety procedures - Maintain knowledge of emergency response protocols - Inspect property for safety risks (fire hazards, equipment issues, etc.) - Support loss prevention and recommend safety improvements **Customer Service** - Greet and assist customers, employees, and visitors in a professional manner - Provide directions and support as needed - Maintain a visible, approachable presence on-site **QUALIFICATIONS:** **Required** - Strong customer service and communication skills - Ability to stay alert and respond calmly in emergency situations - Reliable, punctual, and able to follow directions - Ability to write clear and accurate reports - Must present a professional appearance and demeanor - 18 or older - Valid Drivers License **Preferred** - Prior security or customer-facing experience - Familiarity with CCTV, alarms, or access control systems **Skills & Attributes** - High level of attentiveness and situational awareness - Dependable and team-oriented - Able to multitask and work in a fast-paced environment - Strong work ethic with a sense of urgency **Work Expectations** - Arrive on time in full uniform and ready to work - Stay engaged and proactive throughout your shift - Follow all safety, training, and compliance requirements **ADDITIONAL INFORMATION:** Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment. Valid Drivers license 18 or older