Retail Sales Consultant - Columbia

Come join the Pella team and enjoy a great work environment, competitive compensation, and an excellent benefits package! Pella Windows and Doors serve homeowners and is the leader in quality wood window and doors that has been in the St. Louis area for over 50 years. Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing, and installing quality windows and doors for new construction, remodeling, and replacement applications. Founded in 1925, Pella Corporation is a family-owned and professionally managed privately held company, known for its history of innovation, manufacturing outstanding products, providing quality service, and delivering on customer satisfaction. We are seeking a Replacement Sales Representative for the Columbia, MO showroom (serving Columbia, Jefferson City, Mexico, Pierpoint, Shaw and Ashland areas) who will be responsible for selling in-home Pella products to homeowners. The Representative will provide design options, product selection and installation expertise to the customer, as well as value driven solutions delivering a best-in-class customer experience. About Your Opportunity: - This position is responsible for the sales of in-home residential window and door replacement. This involves a 10-step in-home selling process; product demonstrations, project evaluation and measuring, project estimating, closing the sale, and following the job through the system. In addition, asking for reviews and referrals assists in your continued success in the role. - In your role, you'll be responsible for managing all practices and procedures designed to increase sales, enhance profitability, and develop very satisfied customers. While branding yourself and Pella in the marketplace, you'll be expected to generate repeat customers, referral customers, and new customers independent of Pella’s advertising and marketing efforts. Keys to success include being able to effectively handle and resolve customer objections and being able to close sales in the home. - You’ll receive high-quality inbound leads—*and* you’ll be expected to supplement them through proactive prospecting, networking, referrals, and follow-up strategies to maintain a strong personal pipeline. Principal Duties and Responsibilities include the following, but not limited to: - Responsible for all field activity relating to customer relations, product sales, collections and customer satisfaction for the replacement segment. - Pursues leads, gives product demonstrations both in the home and at the Showroom, discusses product options with the customer and takes on-site measurements. - Responsible for creating self-generated leads to supplement customer base. - Ensure quotes and orders are accurate and follow company sales processes. - Complete all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to efficiently complete the project. - Comply with company policies on pricing, product offering, installation, credit and collections. - Follows up with prospects to inform them of business changes such as product offering, pricing, or assembly options in a timely manner. - Must be computer literate and able to use electronic software (PQM, MSOffice, Salesforce, etc.) to track, quote, sell and order products. - Follows up with all customers to ensure that the project meets or exceeds the customers' expectations. - Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues. - Participates in various departmental and interdepartmental meetings and/or quarterly training as required at the main office in St. Louis, MO. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the know…