Retail Sales Associate

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. **RESPONSIBILITIES** - Delivers outstanding customer service to walk-in customers and telephone inquiries - Continuously practices good listening skills with customers, UPS Store team members, and leadership - Takes ownership of the customer's shipping needs and offers viable solutions - Takes action to learn all product and service offerings, alternative solutions, and industry trends - Operates all equipment, software, and devices in an expert fashion and is willing to teach others - Maintains a clean, organized, and safe working environment - Performs other duties as assigned **QUALIFICATIONS** - High school diploma or GED required - Retail/customer service experience - Good communication and people skills - Able to cross-sell and up-sell products and services - Excellent packing skills - Strong computer skills, including Microsoft Office and Adobe Suites - Outstanding phone skills - Strong verbal and written communication skills, including spelling and math - Prompt, reliable, and responsible - Able to lift 40+ pounds