Retail Sales Associate

# Summary of Position As a Retail Sales Associate, you will be responsible for providing excellent customer service, maintaining store cleanliness and organization, and supporting the overall sales and operations of the store. You will assist customers in finding items, processing transactions, and ensuring a positive shopping experience. Your role is vital in promoting the mission of the store and supporting our commitment to sustainability and community service. # Essential Functions & Responsibilities **Customer Service** - Greet and assist customers in a friendly and professional manner. - Provide information on products, promotions, and store policies. - Resolve customer inquiries and complaints efficiently and courteously. - Encourage repeat business by building positive relationships with customers. **Sales and Transactions** - Operate cash registers and handle transactions accurately. - Process sales, returns, and exchanges in compliance with store policies. - Assist customers with fitting room needs and provide recommendations based on customer preferences. - Achieve individual sales targets and contribute to store sales goals. **Merchandising and Inventory** - Assist with receiving, tagging, and displaying merchandise. - Ensure that products are organized, neatly displayed, and properly priced. - Monitor and restock inventory levels as needed. - Assist in conducting regular inventory counts and maintaining accurate records. - Assist in sorting clothing in the production room. **Store Maintenance** - Maintain cleanliness and orderliness of the store, including sales floor, fitting rooms, and back stock areas. - Follow store opening and closing procedures. - Report any maintenance or safety issues to the Director of ReFresh. **Team Collaboration** - Work collaboratively with team members to achieve store objectives. - Participate in team meetings and training sessions. - Assist with special events, promotions, and other store activities as required. - Assist families in the Resource Room as well as the Youth in Care Room with shopping needs. **Mission Support**: - Promote the mission of and its commitment to sustainability and community service. - Educate customers about the benefits of shopping at a resale store and the impact of their purchases. **Agency Accountability** - Complete daily activity log. - Navigate and use various software packages to obtain, collect, and track program data in a timely manner as required by the funder and/or the Foster & Adoptive Care Coalition. This includes but is not limited to Salesforce - Is receptive and responsive to training, coaching, supervision, and feedback; works well in team setting. - Maintain an up-to-date Outlook calendar. - Adhere to the Coalition’s Shared Values, Employee Code of Conduct, and Employee Code of Ethics. - Participate in team and agency meetings and/or individual professional consultations. The majority of these meetings should be attended in person (virtually during pandemic restrictions). - Respond to communication from staff, clients, and professionals in a timely manner. - Follow procedures for meeting and consulting with supervisory staff - Respect and demonstrate understanding for differences including the ability to interact effectively with individuals regardless of race, religion, gender, gender identity and expression, national origin, sexual orientation, age, disability, and socioeconomic status **Department Specific / Non-Essential Functions** - Other duties as assigned with or without accommodation. - Supports the Coalition’s mission – attends special events, training events, and other “all hands-on deck” activities. # Qualifications & Requirements # Education: High school diploma or equivalent. **Experience, Skills & Qualifications** - Previous retail or customer service experience preferred - Strong interpersonal and communication skills, basic math skills, and the ability to operate a POS and cash register. - Positive attitude, reliabilit…