Retail Production Associate (Annaville)

## Description **Retail Production Assistant** **SUMMARY OF POSITION** Retail Production Assistants are responsible for sorting and processing textiles and wares. The RPA is expected to be courteous and professional while upholding the Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety. **ESSENTIAL RESPONSIBILITIES, AND DUTIES** - Process donations for hanging, tagging, tallying, and pricing - Maintain production levels to achieve store goals - When required, courteously address customer complaints, referring to the Store Manager or Crew Leader as necessary - Ensures inventory is distributed efficiently within store fixtures - Accept donations from the general public as needed, providing donation receipt upon request from the donor - Provide excellent customer service - Maintains a clean, organized work area that is presentable to the general public and meets agency standards - Attend scheduled meetings as required - Perform custodial duties as necessary - Adhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment, and/or inventory - Embrace the core values of the agency in the spirit in which the agency operates at work and in the community - Contribute to the fulfillment of department and agency objectives and goals - Comply with all department and agency policies, procedures, and regulations - Perform other duties as assigned **KNOWLEDGE, SKILLS, AND ABILITIES** - Demonstrate a professional mannerism with a high degree of customer service skills - Ability to communicate effectively with internal employees and external customers - Ability to work well with others in a respectful and collaborative work manner - Ability to comprehend and follow instructions - Ability to read, and write with the ability to comprehend and complete agency forms as required for operational purposes - Bilingual preferred but not required - Ability to perform basic adding and subtracting math calculations **PHYSICAL FUNCTIONS** - Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods - Weather conditions – variable – including extreme heat and cold, may work outside for extended periods - Ability to work in a humid and/or dusty environment - Able to lift and carry up to 25 lbs. or more with 2-person assistance ***Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.***