Retail Motorclothes Associate

**Hillbilly Harley-Davidson is hiring a Retail Merchandise Associate for Harley-Davidson brand motor clothes and accessories!** Retail clothing and accessories experience is preferred. *Never a dull moment in retail sales!* In this position, you will be enhancing our customers' overall experience and providing excellent customer service by greeting and interacting with customers; offering assistance in finding the right product suitable for the customers and answering any questions they may have. You will also be responsible for maintaining fitting rooms; maintaining a neat and clean sales floor in a visually appealing manner; processing transactions; keeping informed about product offerings. Hillbilly Harley-Davidson is part of Smoky Mountain Harley-Davidson. ***Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.*** **Come Join Our Team! APPLY NOW!** **Qualifications & Job Requirements** - Experience in merchandising, retail sales or customer service - Superior communication and customer service skills. - Ability to get along with a broad customer base. - Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly. - Standard computer skills with Microsoft platform preferred. **Essential Duties and Responsibilities** **Customer Service** - Greet customers promptly, in a courteous and friendly manner. - Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”. **Retail Sales of General Merchandise** - Assist customers with their selection of merchandise. - Provide prompt and accurate service at cash register. - Maintain cleanliness and organization of sales floor and fitting rooms. - Ensure merchandise displays are stocked, clean, dust free, and appealing to customers. - Continuously maintain showroom product availability by stocking shelves and displays. - Accept cash or credit card payments for merchandise purchases. - Keep cash register accurate. **Secondary Duties and Responsibilities** **Customer Service** - Ability to work with several customers at one time while maintaining individual customer satisfaction. - Handle telephone transactions quickly, courteously and accurately. - Notify customers when special orders or back-ordered items are received. **Retail Sales of General Merchandise** - Point out any sales, specials, or new merchandise to customers. - Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.). - Assist with set-up, organization, and staging of dealership special events. - Sell additional services by pointing out availability of parts, accessories, and services. **Other Duties** - As assigned **Additional Information** Physical Demands - Occasionally required to bend, stoop, crouch, and reach. - Frequently requires the ability to lift 20 or more pounds of material. - Occasionally requires the ability to lift up to a 50 pound of material. - Frequently requires the ability to stand and walk throughout work shift. - Frequently requires the ability to move about the dealership. Working Conditions - Majority of work is conducted in a climate controlled indoor environment. - Occasionally work is conducted at outdoor booth sales during special events. - The noise level in the work environment is usually moderate. - Occasionally works near moving vehicles. - Occasionally, exposed to exhaust fumes. **Our Mission Statement here at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our staff…