Retail Manager

Responsive recruiter **This position is critical to the ministry of Sky Ranch and contributes directly to our mission of leading youth and families to know and follow Christ.** The Retail Manager oversees and manages all Sky Ranch retail outlets located at the Van, Texas facility. The major areas of responsibility include but are not limited to scheduling and overseeing staff, guest experience in the store, training, restocking, managing equipment, managing the online store, receiving and preparing products for sale, and maintaining inventory. This position supports the ministries of Sky Ranch and helps exceed guest expectations through exciting merchandise and retail options before, during, and after their Sky Ranch experience. **ESSENTIAL DUTIES AND RESPONSIBILITIES** • Oversees sales in Café Sky and store. • Hire and provide direction and supervision of staff along with support of co-manager and/or director; develop and communicate goals and objectives; monitor and provide constructive feedback and direction to direct reports. • Conduct regular meetings with staff to ensure guests are adequately served while visiting; continually train staff: offering excellent customer service; product knowledge; cleanliness; and point-of-sale system operational skills. • Receive and prepare products for sale. • Learn and implement industry best practices for customer services techniques and expectations. • Order edible COGs, supplies, and products (Candy, Drinks, Snacks, Ice Cream). This includes determining best items based on research. • Organize, maintain, and build product SKUs along with co-manager. • Develop and implement retail processes and procedures, utilizing retail best practices. • Oversee completion of daily opening and closing procedures checklist. Ensure merchandise is organized and displayed in a professional and appealing manner. Arrange merchandise displays, rotating and rearranging as necessary to create an inviting environment for guests. • Organize, clean, and oversee all storage for all Van retail. • Maintain and manage equipment in Café Sky and registers. • Maintain awareness of retail’s daily gross sales and profitability, operate stores to remain within sales and expense budgets. Maintain retail price structure versus cost in all retail outlets. • Order/obtain necessary product. Inspect inventory levels. Prepare and approve Purchase Order requisitions for inventory and supply purchases related to retail. • Effectively arrange retail items to create a fun and enticing area that is conducive to shopping. • Continually review and assess optimal additional outlets on Van property for retail sales. • Communicate with the Director of Retail through required monthly updates, financial reports, and monthly, semester and yearly statistical data. • Mange and fulfill online store and orders. Maintain online store presence including photos and adjusting offerings as necessary. • Co-manage inventory two to three times a year. • Consult with co-manager for staff needs and help assist with scheduling. **OTHER DUTIES AND RESPONSIBILITIES** • Maintain compliance with Sky Ranch’s employee policies and procedures. • Maintain compliance with all state and federal laws and regulatory requirements, including but not limited to Texas Department of Health, ACA, and OSHCOM regulations and guidelines. • Must be current on certifications, trainings, and compliance with local health departments before serving in café. • Perform other duties as required. **FINANCIAL RESPONSIBILITY** • Handling cash in retail outlets at Van. Managing inventory and budget. **QUALIFICATIONS:** **EDUCATION** • Undergraduate degree in business preferred. **EXPERIENCE** • Three years of retail or purchasing management. **KNOWLEDGE** • In-depth understanding of the field of retail, marketing and/or purchasing. • Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for ser…