Retail Manager-Mabank

## Description **Summary** Manages retail store engaged in selling donated/ new merchandise to derive a net profit by performing the following duties personally or through subordinate supervisors. **** **Essential Duties and Responsibilities** include the following: · Other duties may be assigned. · Achieves or exceeds budget sales goal monthly/annually. · Maintains and controls expense to revenue monthly/annually. · Creates a positive public image of Goodwill through a clean store environment, attractive · displays and presentable and personable store staff. · Plans and prepares work schedules and assigns employees to specific duties. · Meets or exceeds store production standards. · Maintains merchandising guidelines through colorization and classification of store · inventory. Also, ensure inventory is maintained by timely requisitioning of donated and · new goods. · Formulates pricing policies on merchandise according to requirements for profitability of · store operations. · Ensures proper management of vocational services function. · Oversee and ensure compliance of store salvage and auction procedures. · Maintains a safe working/shopping environment. Investigate all accidents/injuries and · document according to established policy. · Ensures customers are treated in a fair, courteous and efficient manner by store staff. · Completes required paperwork accurately and neatly and submits within established · timeframe. · Enforces security and loss prevention procedures, including ensuring sales transactions are · rung up and reported accurately, all monies are collected, counted and deposited securely. · Communicate directly and consistently with Area Manager. **** **Supervisory Responsibilities** **** Manages one to three subordinate supervisors. Also, directly supervises 15+/- non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. **Competencies** To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication - Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well. Managing People - Takes responsibility for subordinates' activities; Makes self-available to staff; Dev…