Retail Lead

## Description Performs various retail duties as assigned by management. **Essential** **Duties and Responsibilities** include the following: · Greets and assists all customers (Internal & External) with exceptional customer service on a continuous basis. · Insures that all employees are trained for the jobs they will be performing, trained for the equipment they will be using, and understand the potential safety hazards for their work. · Must inspect personal protective equipment (PPE) and correct or report any issues or concerns to supervisor. · Constantly monitor work areas, conducts periodic safety inspections and store evaluations of all area; Take immediate corrective action when work areas and /or practices are deemed to be unsafe or deficiencies are found. · Report any accidents/incidents in a prompt and thorough manner to the immediate supervisor. · Able to provide first aid to any accident victim. · Assist in achieving or exceeding budged monthly/annually sales goal. · Communicate directly and consistently with Store Manager. · Knowledge of company policies and procedures and ensures compliance from all store staff. · Ensure daily workstation/area has all necessary supplies to be fully operational. · Assist in completing required paperwork accurately and neatly and submits within established time frame. · Responds to all alert codes for assistance. · Maintain a clean and safe work/shopping environment. · Reports immediately all known or suspected security and/or theft problems (internal and external). · Open/close the store as needed. Responds to all emergency calls to secure building as needed. · Travel may be required; reliable transportation and proof of current liability insurance is *required*. · Other duties may be assigned. **Supervisory responsibilities** **** **** This position has supervisory responsibilities only when the manager and assistant manager are not present. This position is not authorized to perform any discipline unless given authority by a member of senior management in cases of extreme behavior. This position does not have the authority to hire or release any individuals. Carry out any supervisory responsibilities in accordance with the organization’s policies and applicable law. **** Responsibilities include training employees; plan, assign, and direct work; address complaints and resolve problems. **** **Competencies** **** To perform the job successfully, an individual should demonstrate the following: Problem solving - Identifies and resolves problems in a timely manner; Utilizes only fact-based decision making skills. Customer service - (Internal & External) Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to any requests for service and assistance. Interpersonal skills - Focus on solving conflict (not blaming). Maintains confidentiality. Listens to others without interrupting. Keep emotions under control. Remains open to others’ ideas and new things. Communication skills – (Written & Oral) Communicate clearly and persuasively in positive or negative situations; Listen objectively and seeks clarification when necessary; Respond well to questions; Able to read and interpret written information. Teamwork - Balance team and individual responsibilities; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Inspires the trust of others; Share expertise/knowledge with others; Works with integrity and ethics. Quality management - Seeks ways to consistently improve and promote quality. Demonstrate accuracy and thoroughness; Strives to continuously build knowledge and skills; Cost consciousness - works within approved budget. Develop and implement cost saving measures. Contribute to profits and revenue. Diversity - Demonstrates knowledge of EEOC policy. Show respect and sensitivity for cultural differ…