Retail General Manager

Lead a Mission-Driven Retail Store With Purpose and Impact. Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of a retail store. In this leadership role, you will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals — all while supporting our mission of Transforming Lives Through the Power of Work. What You’ll Do: Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control. Provide excellent service and foster positive engagement with Ambassadors, customers, and donors. Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs. Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations. Monitor operational performance, including weekly budgets, expenditures, and performance variances; implement corrective actions as needed. Ensure efficient donation intake, processing, and production practices to meet company standards. Enforce asset protection, loss prevention, and store security procedures. Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements. Authorize markdowns when appropriate and respond to sales trends and sell-through. Complete schedules, manage timecards, and ensure compliance with payroll processes. Attend required meetings and trainings; support nearby locations as needed. Work flexible shifts including evenings, weekends, holidays, and overtime as required. What You Bring: 3–5 years of supervisory experience in a customer-focused management role; retail experience preferred. High school diploma or GED required; college degree a plus. Strong leadership ability with a track record of developing high-performing teams. Ability to manage multiple priorities independently with strong follow-through. Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel. Excellent communication, coaching, and problem-solving skills. Bilingual (Spanish/English) helpful. Why You’ll Love It Here: Hourly Rate: $27.50 Lead a team in a supportive, values-driven retail environment. Grow your leadership career with an organization committed to service and community impact. Help advance Goodwill’s mission while delivering an exceptional retail experience. Full-time Positions are eligible for: Medical, dental, vision insurance Flexible Spending Account - FSA Life insurance 403(b) retirement plan Paid time off (PTO) and paid holidays Tuition Reimbursement Join Goodwill Southern California and lead a team that makes a difference every day.