Retail Firearms Sales Associate

**VANCE OUTDOORS INC.** Job Description **JOB TITLE: Sales Associate** Reports To: Store Manager, Assistant Store Manager, Department Manager Non-Exempt **SUMMARY:** This position is primarily responsible for assisting customers in their purchase of company products and services by performing the following duties. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** Core duties and responsibilities include the following. Other duties may be assigned. - Handles all aspects of customer service (internal and external customers alike) - Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed. - Assists with inventory to and from the warehouse, and sales floor. - Responsible for promoting a positive culture within the department/store. - Works with customers to insure a positive shopping experience. - Handles inbound calls - Provides and collects required paperwork and forms following all ATF guidelines, ensuring accuracy of data collected free of errors or missing data. - Maintains required paperwork. - Quotes price and describes features of product items. - Emphasizes salable features, credit terms, and prepares sales orders for orders obtained. - Stocks products on sales floor - Cleans and organizes work areas - Enforces safety, health, and security rules. - Adhere to all company policies and procedures. - All other duties as required by management. **ACCOUNTABILITY:** Is accountable for sales and quality control. **COMPETENCIES:** To perform the job successfully, an individual should demonstrate the following competencies: Intellectual - Analytical - Synthesizes complex or diverse information; collects and researches data. - Design - Demonstrates attention to detail. - Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. - Project Management - Communicates changes and progress; completes projects on time and within budget. - Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Interpersonal - Customer Service - Responds promptly to customer needs; response to requests for service and assistance; meets commitments. - Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. - Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information. - Teamwork - Balances team and individual responsibilities; gives and welcomes feedback; supports everyone's efforts to succeed. Leadership - Visionary Leadership - Inspires respect and trust; mobilizes others to fulfill the vision. - Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well. Organization - Business Acumen - Demonstrates knowledge of market and competition. - Diversity - Shows respect and sensitivity for cultural differences. - Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values. - Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values. Self-management - Judgment - Supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. - Motivation - Sets and achieves challenging goals; demonstrat…