Retail Associate - Hotel St Michael - Prescott Arizona

Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a **R** **etail Associate** for the **Hotel St Michael** in **Prescott** **, Arizona.** **Primary mission:** Serve as the initial point of contact for hotel guests and retail customers, welcoming each individual with a courteous, professional demeanor and a friendly smile. Provide helpful information and assistance as needed, while ensuring the store remains well-organized, fully stocked, visually appealing, and inviting for all visitors. **SCOPE OF WORK + TEAM** - Reports to the Retail Manager and / or Supervisor **RESPONSIBILITIES** - Greeting customers as they enter the store and assisting them in finding products they need - Processing transactions and operating cash registers, accepting payments and making change - Accurately handle cash and credit card transactions - Answering customer inquiries regarding products, services, and store policies - Maintaining clean and organized sales floors, ensuring all merchandise is accurately priced and displayed - Restocking shelves and displays with new or returned products - Assisting with inventory management, including receiving and unpacking new stock - Handling customer complaints and returns in a professional and courteous manner - Upselling or suggesting additional products to customers to meet sales goals Work with sales team to achieve sales targets **EXPERIENCE:** - **Prior Experience:** - 1+ Previous Retail in hospitality or fast-paced environment preferred. **Qualifications** - **IT Expertise:** - Advanced knowledge of computer software (including Microsoft Office, outlook) and POS systems is preferred. - **Education:** - High School diploma or GED required; college degree preferred. - **Subject Expertise:** - Previous retail experience is preferred - Excellent customer service skills - Ability to communicate effectively - Basic mathematical skills - Attention to detail - Ability to work in a fast-paced environment - High school diploma or equivalent - Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. - Report any unusual occurrences and/or request to Supervisor. - Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. - Must be service oriented with excellent customer service and sales skills - Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language - Must be energetic and outgoing - Must possess excellent interpersonal and organizational skills - Must be able to follow directions with attention to detail, speed and accuracy - Must be a team player with the ability to work under minimal supervision - Must be able to multi-task in a fast-paced work environment - Must be able to understand and work with basic financial information and solve basic arithmetic problems - Must be able to type 45 wpm and have the ability to input data and access information on the computer - Must have proficient working knowledge of Microsoft Office - Must be able to exercise confidentiality and discretion. **OTHER EXPECTATIONS:** - Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. - Demonstrate a working knowledge of all company safety and security procedures. - Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. - Hours Required: Must primarily work during business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. **Physical Requirements:** ***Lifting/Pushing/Pulling/Carrying*** Frequent, for lifting merchandise and inventory boxes, etc., for placing on shelves for storage and / or assisting with inventory and / or rest…