Retail Associate

Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. JOB DESCRIPTION / SCOPE OF WORK We’re looking for an individual who is passionate, hardworking, creative, and energetic to become the Retail Associate and assist the Retail Supervisor in managing and operating the retail facilities onsite during the event. Set in a nighttime woodland trail, you will help manage the staff and store, and help keep the guests fully immersed in the world of this popular movie franchise and to be able to enjoy food and beverages inspired from the films and have the opportunity to purchase film related merchandise. Your main duties will be to help manage the staff and run the onsite store with the Retail Supervisor. You will also assist the guests in the retail areas, help them find items and get checked out, and answer any questions they may have. We are looking for an individual who will help create a team atmosphere, and have fun performing their tasks. ROLE BREAKDOWN Assist the Retail Supervisor to manage all aspects of retail operations for these stores - including inventory management, scheduling, staffing, cleanliness, preparations, and more Work to help manage the overall organization, planning and operations of the retail set-up and teardown Supervise the team during the initial inventory and unboxing of all merchandise Manage scheduling, training and supervising of all retail staff In coordination with the Fever-Ops team and Event Management, help set up the POS systems located at each point of sale Oversee, direct, and evaluate flow of service and all sales positions Monitor all cash/card transactions Resolve customer complaints, concerns and general needs Willingness to delegate and execute all other related duties Address and communicate all staff related issues to on site managers and local labor provider Works with Global Retail Lead and Event Manager to organize delivery shipments of incoming merchandise Crew welfare- ensure shift patterns are running smoothly & breaks are implemented. JOB QUALIFICATIONS 3+ years previous experience in retail management or supervisory experience Excellent leadership skills with the ability to train and lead others while holding them accountable for results Strong communication skills, including the ability to work cross functionally with all levels and teams Must have experience in using Google Drive and the Google suite of applications including Sheets, Word, Google Meetings. Passionate about creating a unique and exceptional customer experience Business minded and analytical, understanding levers to pull to fuel our business and hit performance metrics Solutions-oriented Must have a positive, outgoing, energetic demeanor and able to maintain a good attitude Ability to deal with stressful situations in a calm and professional manner. Professional appearance and demeanor. Ability to work days, nights, weekends, and holidays if needed Preferably ability to stand for extended periods of time, lift up to 25 lbs.…