Retail Assistant General Manager - West Wendover

## Description **Title:** **** **Operations Manager** **Reports to:** **** **General Manager** **Department:** **** **Retail** **Required Permits/Licensing/Registration** **: Marijuana Establishment Agent Card and jurisdictional work cards as required** **FLSA Status:** **** **Exempt** **Supervisory Responsibilities** **:** - **Operation Leads** - **Retail Hosts/Hostesses** **Summary** Join Deep Roots Harvest as our Operations Manager, where you will lead and support the General Manager by supervising a dynamic team, and overseeing the operations of a high-volume cannabis retail store and a regional delivery service. As a pivotal figure in our growth, you’ll collaborate closely with supervisors and Retail Hosts, driving success through strategic leadership and operational excellence. You will conduct weekly meetings with team members and leaders to address and resolve operational challenges promptly, ensuring smooth and efficient operations. By maintaining robust relationships with departments including Marketing, Purchasing, and Wholesale—you’ll ensure all location needs are met with precision. Your role includes overseeing and coordinating team efforts to maintain accurate records of dispensary activities, including daily cash reconciliations, sales, deliveries, and returns, in full compliance with state laws and company standards. Additionally, you’ll assist in scheduling and conducting regular financial and compliance audits, holding each location accountable for its performance. This role offers a competitive salary with opportunities for growth. If you are a strong people and operations leader with a passion for the cannabis industry and a track record of driving results, we want you to be part of our innovative and expanding team. **Overview** The Operations Manager role is to support the inspiration, leadership, and management of a retail organization by setting clear expectations, holding store team members accountable, and setting goals that focus on key performance indicators driving profitable transactions. This role requires an entrepreneur’s mindset, strong leadership, strategic thinking, and a passion for the cannabis industry. **Key Duties & Responsibilities:** **Financial Leadership** - Execute the strategy and vision set by the company and the retail store General Manager - Ensure retail location is operating to maximize financial performance and delivering on financial budgets (including P&L) while delivering a superior customer experience consistent with our brand standards - Achieve revenue, profit, and KPIs as prescribed by the company - Develop and execute strategies to drive sales growth, increase profitability, and achieve KPIs - Work with marketing and purchasing teams on promotional opportunity strategies **Team Leadership** - Inspire and enforce the standards set by the company and your general manager - Assist the general manager in building and maintaining a strong store staff by recruiting, selecting, orienting, and training associates - Provide leadership, guidance, and support to operational leads and staff to ensure operational excellence and exceptional customer service - Lead the performance management process for location employees and continuously improve competencies with the support of HR - Empower operational leads and staff to recognize and align on a selling strategy supportive of the store and market needs - Drive performance by successfully coaching and developing retail associates through feedback, recognition, and training - In collaboration with the GM, build and retain a highly engaged team that represents company values and delivers outcomes as prescribed by the company **Brand Leadership** - Collaborate with cross-functional teams including marketing, merchandising, and inventory management to optimize store performance - Develop, in partnership with the marketing team, creative market strategies that are implemented by the store leadership teams to drive both topline and bot…