Retail Account Manager

Retail Account Manager Department: Sales & Business Development Location: Orem, Utah On-Site: Hybrid Base Salary: $75,000 – $95,000 (based on experience) Who We Are At Just Ingredients – a health and wellness e-commerce company – we believe that nourishing your body with real ingredients is essential for living a healthy and fulfilling life. That's why our products are made using carefully selected, whole-food ingredients. And our people are just as real as our ingredients – authentic, collaborative, and dedicated to fostering a workplace that inspires individuals and teams to reach their full potential. What We Are Looking For We are looking for a strategic, relationship-driven Retail Channel Account Manager who thrives at the intersection of sales strategy and hands-on execution. This is a role for someone who understands how to navigate the full complexity of CPG retail — from pitching buyers and managing relationships to owning trade spend, driving shelf velocity, and protecting brand integrity across every account. You know how to build trust with retail partners, move quickly in a fast-paced environment, and bring the discipline and follow-through that turns a placement into a long-term, growing business. If you are energized by the challenge of scaling a mission-driven brand across national and regional retail channels, this role is for you. What You'll Do Retail Partner & Broker Management - Serve as the primary point of contact for retail brokers, distributor partners, and national and regional retail chain buyers. - Build and manage broker relationships across grocery, mass, natural, and specialty retail channels — providing training, tools, and brand direction to ensure consistent, high-quality execution in the field. - Partner with external sales reps and brokers on promotional planning, new item presentations, sell-sheets, and in-store retail execution priorities. - Hold broker partners accountable to performance targets, providing clear feedback and strategic direction to drive velocity growth across all accounts. Account Growth & Relationship Management - Own day-to-day communication and relationship management with key retail accounts — driving sell-in, optimizing assortment, and improving shelf presence and positioning. - Develop and deliver compelling presentations for line reviews, buyer meetings, and quarterly business reviews (QBRs) that tell a clear story of brand performance and growth opportunity. - Monitor retailer performance, sales trends, competitive activity, and shelf conditions to identify risks and opportunities and inform strategic decisions. - Coordinate closely with operations, supply chain, and logistics to ensure inventory availability, on-time shipments, and compliance with retailer routing and labeling requirements. New Business Development - Identify and pursue distribution expansion opportunities within existing accounts — new SKUs, new categories, and improved shelf placement. - Develop new account pitches and market entry strategies in partnership with the sales and marketing teams. - Collaborate with the marketing team on trade promotions, in-store marketing activations, co-branded campaigns, and shopper marketing initiatives that drive trial and repeat purchase. - Represent Just Ingredients at trade shows, industry events, and buyer meetings to build brand awareness, deepen relationships, and identify new partnership opportunities. Planning, Reporting & Forecasting - Own sales forecasting and performance tracking by account and region, maintaining accuracy and flagging risks to leadership in a timely manner. - Analyze broker and retail channel performance data to identify trends, evaluate promotional ROI, and inform trade spending strategy. - Partner with Finance and Operations to manage trade promotional budgets, reconcile deductions, and align demand forecasts across accounts. - Deliver regular performance updates, insights, and strategic recommendations to leadership with clarit…