Restoration Operations Manager

Replies within 24 hours **Benefits:** - 401(k) - 401(k) matching - Bonus based on performance - Company car - Dental insurance - Health insurance - Paid time off - Vision insurance **Restoration Operations Manager** **Location:** Olive Branch, MS **Job Type:** Full-Time | Salary **Overview** We are seeking an experienced and driven **Restoration Operations Manager** to lead our production and restoration team. This role is responsible for overseeing daily operations, ensuring high-quality service delivery, and driving both team performance and profitability. The ideal candidate is a strong leader who thrives in a fast-paced environment and is committed to developing people, improving processes, and delivering exceptional customer experiences. **What You’ll Do** - Lead and manage all restoration and production operations to ensure efficiency, quality, and profitability - Oversee scheduling, dispatching, and resource allocation across all active jobs - Supervise Project Managers, Crew Chiefs, and Technicians in field operations - Ensure projects are completed safely, on time, within budget, and properly documented - Conduct daily operational meetings and regular field inspections - Review job files for accuracy, compliance, and completeness - Monitor key performance metrics such as cycle time, labor utilization, and job profitability - Partner with leadership on hiring, training, and performance management - Maintain organization of equipment, fleet, and warehouse operations - Enforce safety standards and ensure compliance with company protocols - Identify opportunities to improve operational processes and efficiency - Develop and mentor team members to reach their full potential **Additional Responsibilities** - Step into field roles when needed to support operations - Assist with after-hours needs, including emergency and storm response - Support large-loss projects and logistics planning **What We’re Looking For** - 5+ years of experience in operations, preferably in restoration, construction, or a related field - 3+ years of leadership or management experience - Strong leadership, communication, and organizational skills - Proven ability to manage multiple projects and teams simultaneously - Experience with industry tools and documentation systems is a plus - Relevant industry certifications are preferred - High school diploma required, college degree preferred **Work Environment & Physical Requirements** This role is primarily office-based but requires regular field involvement. Field work may include: - Lifting up to 50 lbs independently (100 lbs with assistance) - Standing, walking, climbing ladders, and working in active jobsite conditions - Exposure to varying environments, including heat, noise, and airborne particles - Use of safety equipment, including respirators when required **Schedule & Travel** - Monday through Friday, typically 7:00 AM to 5:00 PM - Additional hours, evenings, and weekends as needed - Primarily local travel, with occasional overnight travel required **Why Join Us** - Leadership role with direct impact on company growth - Opportunity to build and develop a high-performing team - Fast-paced, team-oriented environment - Competitive salary and career advancement opportunities *The salary range is total compensation which includes base salary plus a performance based bonus.* Compensation: $95,000.00 - $125,000.00 per year ## Picture yourself here fulfilling your potential. At SERVPRO^®^, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^®^ career opportunities near you is easy! We look forward to hearing from you. *All employees of a SE…