Restaurant Manager

Water's Edge Resort and Spa is seeking a hospitality enthusiast to join our food & beverage team. As Restaurant Manager, you will be a leader in all aspects of the business. You will deliver a high-quality menu and motivate the staff to provide excellent customer service, ensure efficient restaurant operations, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. You will oversee the dining room, check-in with customers and balance seating capacity. As a manager you will lead by example and uplift the staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. **Primary Tasks:** - Coordinate Daily Front of the House and Back of the House restaurant operations and maintain high standards of service. - Deliver superior service and maximize every customer satisfaction to create memorable dining experiences. - Respond efficiently and accurately to customer complaints - Regularly review product quality - Organize and supervise shifts - Appraise staff performance and provide feedback to improve productivity - Estimate future needs for goods: China, glass and silverware - Oversee beverage and nonfood inventory management and ensure operational efficiency. - Ensure compliance with sanitation and safety regulations - Manage restaurant’s good image and suggest ways to improve it - Control operational costs and identify measures to cut waste - Recommend ways to reach a broader audience (e.g., discounts and social media ads) - Hire, train and mentor new and current employees on proper customer service practices - Implement policies and protocols that will maintain future restaurant operations - 2 years of work experience as a Restaurant Manager, Restaurant General Manager, or similar - Strong beverage management experience is required, including bar operations, liquor inventory, beverage cost control, ordering, and responsible alcohol service - Exceptional training skills for quality service - Impeccable customer service skills - Familiarity with restaurant software Open Table and Toast - Strong leadership and motivational skills - Ability to work early mornings and late nights, weekdays, weekends and holidays - Ability to stand for long periods of time - Ability to lift, push, pull and carry 25lbs. - Hospitality management degree is a plus Benefits offered include: - Medical, Dental, Vision and Group Life Insurance - 401(K) with employer contribution eligibility after one year of full-time employment - Paid Time Off and Paid Holidays - Employee Meals - Employee Discount