Restaurant Manager

Restaurant Manager The Restaurant Manager at The Manchester Hotel plays a crucial role in ensuring the smooth operation of both restaurant outlets. They are responsible for assisting the Director of F&B in all aspects of the restaurant, from hiring and training staff to managing budgets and ensuring customer satisfaction. The Restaurant Manager will be a subject matter expert in all systems pertaining to the restaurant outlets including Toast, Open Table, Bill, and other various systems as needed. Responsibilities: - Coordinate daily FOH and HOH restaurant operations in assigned outlet. - Deliver superior service and maximize customer satisfaction. - Respond efficiently and accurately to customer complaints. - Regularly review product quality and research new vendors. - Organize and supervise shifts and team members on shift. - Appraise staff performance and provide feedback to improve productivity. - Estimate future needs for goods, kitchen utensils and cleaning products. - Ensure compliance with sanitation and safety regulations. - Manage a restaurant's good image and suggest ways to improve it. - Control operational costs and identify measures to cut waste. - Create detailed reports on weekly, monthly, and annual revenues and expenses. - Promote the brand in the local community through word-of-mouth and restaurant events. - Recommend ways to reach a broader audience (e.g., discounts and social media ads). - Train new and current employees on proper customer service practices. - Implement policies and protocols that will maintain future restaurant operations. - Become an expert in all systems used at both outlets including Toast and Open Table. - Conduct interviews and initiate the hiring process of new talent. - Conduct weekly training courses with staff to provide a better understanding of restaurant food and drink items. - Attend weekly meetings as required pertaining to but not limited to, BEO, Events, Food Tastings, Drink Tastings, Admin, etc. Qualifications: - Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role. - Proven customer service experience as a manager. - Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff. - Familiarity with restaurant management software, like OpenTable and Toast. - Strong leadership, motivational and people skills. - Acute financial management skills. - BSc degree in Business Administration; hospitality management or culinary schooling is a plus.