Restaurant Manager

**Position Overview** The Restaurant Manager is responsible for overseeing all front-of-house operations, ensuring exceptional guest experiences, and leading a high-performing service team. This role requires a hands-on leader who thrives in a fast-paced environment, is passionate about hospitality, and is committed to maintaining the highest standards of service, presentation, and operational efficiency. **Responsibilities** **Guest Experience & Service** - Ensure exceptional guest satisfaction through personalized and attentive service - Maintain luxury hospitality standards consistent with an upscale dining environment and Marriott expectations - Handle guest concerns professionally and resolve service recovery situations promptly - Build relationships with repeat guests, VIPs, and hotel clientele - Monitor dining room ambiance, cleanliness, presentation, and overall guest flow **Restaurant Operations** - Oversee all front-of-house operations including dining room, bar, lounge, private dining, and in-room dining coordination when applicable - Manage opening, closing, and shift procedures - Maintain operational standards, sanitation, and compliance with local health regulations and Marriott policies - Ensure proper staffing levels based on business demands, events, and occupancy - Collaborate with culinary and banquet teams to ensure seamless execution of service **Private Events & Restaurant Sales** - Book, coordinate, and execute LAK's private dining events, cocktail hours, and gatherings - Serve as the primary point of contact for restaurant event inquiries and guest communication - Conduct site tours and assist guests with menu planning, beverage selections, and event logistics - Prepare event details, timelines, and communicate with the Restaurant Kitchen to execute - Be present during events to oversee service standards, guest satisfaction, and operational flow - Assist in driving restaurant revenue through private dining sales and promotional programming **Leadership & Team Development** - Recruit, train, coach, and develop restaurant staff including servers, bartenders, hosts, and supervisors - Conduct daily pre-shift meetings focused on service standards, menu knowledge, upselling, and guest engagement - Foster a culture of teamwork, accountability, professionalism, and hospitality excellence - Monitor employee performance and complete evaluations, counseling, and recognition initiatives - Lead by example on the floor during peak service periods **Financial & Administrative Responsibilities** - Manage labor costs, scheduling, payroll, and departmental budgets - Drive revenue through strategic upselling, beverage programs, and guest engagement initiatives - Monitor inventory levels and assist with ordering and cost control. - Analyze financial reports including sales, labor percentages, and P&L performance - Support forecasting and operational planning with hotel leadership **Qualifications** - Minimum 3–5 years of restaurant management experience in an upscale, luxury, or lifestyle hospitality environment - Experience coordinating private dining or special events preferred - Prior hotel food & beverage experience preferred - Experience with Marriott International systems and standards preferred - Strong leadership, communication, sales, and organizational skills - Knowledge of wine, spirits, and fine dining service standards - Ability to manage high-volume operations while maintaining elevated guest experiences - Proficient in POS systems, Microsoft Office, scheduling, and inventory management software - Flexible schedule including nights, weekends, holidays, and event coverage **Physical Requirements** - Ability to stand and walk for extended period - Ability to lift up to 25 pounds occasionally - Ability to work in a fast-paced hospitality environment **Preferred Characteristics** - Passion for luxury hospitality and guest engagement - Strong floor presence and hands-on leadership style - Ability to build client…