Restaurant Floor Manager (Assistant Restaurant Manager)

The Mainland Kitchen + Pub located at the Holiday Inn Manahawkin/LBI at 151 Route 72 West is seeking a floor manager for the summer season! The Floor Manager/Assistant Restaurant Manager’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The restaurant supervisor is accountable for sales and profit in his/her area. MUST be available for holidays, nights, and weekends. This position should be considered supervisory in nature – administrative tasks should be limited to scheduling with a knowledge of the budget progress report. The Floor Manager/Assistant Restaurant Manager should be on the floor at all times. **General Duties** - Actively support the Quality Improvement Process. - Assist in identifying and implementing a successful marketing plan for assigned outlets. - Assume responsibility of daily operation of all assigned outlets. - Assist in working toward positive financial results. - Assist in ensuring that scheduling functions are performed accurately and on a timely basis. - Assist in maintaining a highly motivated and well-trained staff. **Operation Duties** - Open and close shift in accordance with manager’s checklist. - Initiate aggressive guest interaction through seeking and soliciting feedback from guests. - Train, maintain and enforce all Brand service standard using use records, menus and appropriate reference materials. - Properly execute revenue and check control procedures on shift. - Handle daily associate relations (e.g., scheduling, time adjustments). - Maintain a safe and sanitary work environment for all associates and guests. - Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks). - Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise. - During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests. - Be on the floor during entire meal classes and ensure adequate coverage. - Conduct taste panels and menu classes on a daily basis for restaurant. - Ensure that only a quality product is being served. - Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines. - Ensure all side work is done on a daily basis. - Maintain proper associate uniform standards. - Manage an effective repair and maintenance program through the use of work orders, inspections, etc. - Assist any associates in his/her job performance, when required, to ensure guest satisfaction. - Understand and teach empowerment principles to ensure guest satisfaction. - Exercise station rotation to ensure stations are distributed fairly. **Human Resources** - Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals. - Encourage problem solving by associates through proper training and empowerment. - Establish effective communication with associate to gain their trust and respect. - Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment policy. - Attend restaurant associate meetings. - Demonstrate positive inter-departmental relations. **Administrative** - Communicative directly, and/or through the use of the logbook, to next shift supervisor. - Identify and recommend incentive programs, new ideas and methods of operation. - Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to al managers. - Assist in the development and execution of the marketing plan of assigned outlets. **Profile Qualifications** - Minimum of two years food service or related hospitality management exp…