Response Co-ordinator (Operations Center Hereford)

Are you ready to join a global leader in risk and resilience? SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy. Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in complex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partner powered by elite professionals from military, government, and intelligence backgrounds. Our teams safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid global response. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, SPS Global may be the organization you’ve been searching for. As part of Concentric Group, we provide a full spectrum of services, including: • Global security and risk management • Emergency assistance and crisis response • Medical and health services • Embedded staffing and workforce solutions • Memberships and insurance-linked response Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk Management partner in the world. We achieve this through our people, our integrity, and our unwavering commitment to our clients’ safety and success. SPS Global "Reassuringly There" We are currently looking to hire a Response Co-ordinator to join SPS Global's Corporate Team (A Concentric Company) in Hereford, England, United Kingdom. *This position requires working onsite from our Hereford, UK, Headquarters. Candidates must be able to work in the office. This is a part-time position, working 32 hours per week. JOB DESCRIPTION The Response Coordinator serves as a critical member of SPS Global’s Security Operations team, responsible for monitoring global events, managing incident response, supporting field operations, and ensuring the safety of personnel and assets worldwide. This position requires excellent situational awareness, communication skills, and the ability to coordinate logistics and response measures under pressure. Operating 24/7, the Response Coordinator supports real-time decision-making and acts as the first point of contact for incident reporting and escalation. RESPONSIBILITIES Threat Monitoring & Intelligence: Continuously monitor open-source intelligence, commercial platforms, internal communication channels, and travel alerts to identify emerging threats or disruptions. Assess the relevance and credibility of global incidents (e.g., civil unrest, terrorism, natural disasters, cyber threats) and escalate them in accordance with Standard Operating Procedures (SOPs). Compile and disseminate timely threat assessments and situational reports to internal stakeholders and clients. Incident Management & Emergency Response: Act as a central point of contact for reporting and coordinating responses to incidents affecting SPS personnel, clients, or operations. Follow established response protocols to manage critical incidents, ensuring accurate documentation and communication throughout the event's lifecycle. Liaise with security, operations, and client teams to coordinate safe travel, emergency support, or evacuations when needed. Operational Support: Maintain oversight of employee and contractor travel, especially in high-risk areas. Ensure movements are tracked and risks are mitigated through pre-travel advisories and monitoring. Support logistics such as travel bookings and accommodations outside of regular business hours. Monitor and manage critical systems, including alarm platforms, GPS tracking, and communications systems, to ensure they are functional and escalate issues as necessary. Communication & Coordination: Serve as the first point of contact for incoming calls, client concerns, and internal security issues. Maintain close coordination with regional security teams, clients, and leadership to support continuity of operations. Provide regular u…