Residential Monitor and Security (Family Shelter)

POSITION TITLE: Residential Monitor and Security PROGRAM: Family Shelter REPORTS TO: Monitor/Security Supervisor and Program Manager FLSA STATUS: Full-Time, Non-Exempt BENEFITS: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance. PAY RANGE: $20- $22 an hour, commensurate with experience SHIFT: 2nd Shift (3:00 PM - 11:30 PM Friday - Tuesday) # POSITION SUMMARY Under the direct supervision of the Monitor/Security Supervisor and Program Manager, the Residential Monitor and Security will maintain a secure facility and monitor activities in surrounding neighborhoods. They will assist with the day-to-day operations and ensure the safety and comfort of clients, employees, volunteers, and visitors. The Residential Monitor and Security will work collaboratively with residents, staff, providers, and guests to de-escalate confrontations and create opportunities and enhancements to the shelter. # ESSENTIAL DUTIES & RESPONSIBILITIES Residential Monitoring - Assess participant needs at admission and exit of the program. - Assist residents with requests/needs, including accessing supplies, clothing, food, etc. - Support family stabilization. - Document and report incidents and daily activities as instructed. - Assist clients with special needs as needed. - Collaborate with outside partner agencies. - Make appropriate referrals to available resources and services. Safety - Ensure all participants and visitors are checking in and out of the facility. - Document in the daily log during each shift. - Provide security and safety both onsite and in the neighboring communities. - Work collaboratively with the PD and HOT/PERT teams. - Document and report incidents and daily activities as instructed. - Conduct fire and safety checks regularly. - Mandated Reporting. - Maintain a secure and safe environment for all participants. - Resolve conflicts among participants professionally and efficiently. Operations - Janitorial and laundry services. - Serve meals and provide food pantry support. - Assist with family/youth enrichment events. - Communicate and adhere to program and shelter policies and procedures and model professional rapport with all staff, clients, and partners in accordance with the Operations Manual. - Maintain confidentiality for all participants. - Interact and work cooperatively with participants, service providers, and staff members. Other Responsibilities as Assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. # WORK ENVIRONMENT & PHYSICAL DEMANDS The physical demands/conditions described below represent those that must be met/tolerated by an employee to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform these essential functions. - Sitting at a desk for sometimes long and continuous periods; - Answering or making calls on the telephone for sometimes long and continuous periods; - Using a keyboard to perform to communicate through written means for sometimes long and continuous periods; - Looking at a computer monitor for sometimes long and continuous periods; - Frequent standing, walking, reaching, lifting up to 50 lbs., and stooping; - Exposure to moderate to loud noise levels; - Possible contact with onsite animals/pets; and - Potential for exposure to bodily fluids. # QUALIFICATIONS Candidates must demonstrate the ability to follow policies and procedures established in the Company's Employee Handbook. Candidates will also contribute to a positive work environment by behaving and communicating to get along with all constituent groups, co-workers, and management. In addition, the education, experience, and other skills listed below represent the knowledge, skills, and abilitie…