Residential Manager- Sheboygan

## Overview **ABOUT VISTA CARE** Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, Colorado, South Dakota, Nevada and Utah. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives. ## Description | Job Title: Residential Manager | Department: Operations | | --- | --- | | Reports To: Area Director | Date: January 2026 | | Job Summary: The Residential Manager oversees and is accountable for the overall operations, overall health, and performance of their assigned residential locations in partnership and under the direction of the Area Director. Through their leadership, the Residential Manager ensures the delivery of the highest level of quality care, service and support, keeping our individuals supported in their hearts and actions always. They provide leadership, mentorship, and support to the Residential Supervisors and staff in their assigned locations ensuring staff adhere to workplace protocols and procedures. | | Duties/Responsibilities: Provides supervision and management for Residential Supervisors in their assigned residences ensuring the highest levels of quality care and support are provided in alignment with Vista Care Values. Provides oversight, orientation for new hires and ongoing training, performance management and reviews, holding team members accountable to policies, procedures, and regulatory expectations in their assigned locations. Assures the physical environment of the residences is clean, safe, and maintained including the furnishings and equipment, overall housekeeping and the building grounds in partnership with the Vista Care Maintenance team and other operational leaders. Provides and oversees complete and accurate documentation per protocols to meet local, state, and company requirements. Actively participates in activities regarding quality and performance improvement in partnership with quality and operational leaders. Provides recommendations to leadership for operational improvements, actively problem solves, makes decisions and recommendations for resolution based on Vista Care Mission, Vision, and Values, and all licensing agreements. Actively participates and leads employee engagement and retention activities and monitors associated performance metrics. Leads and develops all direct reports as well as participating in the development of direct care staff including the completion of annual performance reviews, provides regular routine coaching, evaluations, mentoring, corrective action, approval of time etc. Ensures all staff act in accordance with Vista Care Values Supports an environment of inclusiveness, including promoting a positive and welcoming environment for all individuals supported, staff, and guardians throughout the organization. Provides oversight to Interdisciplinary Service Plans (ISPs) for individuals including development, implementation and ongoing monitoring. Participants in the assessment and transition of referrals to residential programming Ensures proper oversight and budgeting of all program funds including the preparation and maintenance of balance sheets, oversight of grocery receipts and expense reporting and the management of funds for individuals supported in compliance with Vista Care policies and procedures. Develops and maintains an effective communication relationship with Residential Supervisors, Direct Support Professionals, and Individuals including interdisciplinary care teams, providers, and family members. Responsible for guiding and supporting staff, addressing questions, and implementing and/or overseeing new company policies and procedures in their area of responsibility. Initiates and maintains professional and timely communications with individuals supported, family, support members and guardians as required. Responds to any eme…