Residential Living Advisor

**Make a Real Difference, Every Single Day** As a nonprofit leader in aging, Eskaton helps people live well, longer — with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to older adults and the people who care for them. When you join us, you're not just starting a job. You're stepping into a career where your work creates a real impact on people's daily lives and strengthening the communities we call home. **We Invest in You (Because You Invest in Others)** We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future. That’s why we offer: - **Financial Security:** Competitive pay and a 401K matching program to help you plan for your own future. - **Total Wellbeing:** Comprehensive benefits that support your physical and mental health. - **A Place Where You Belong:** We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued. **Our DNA (Core Values)** We’re looking for people who align with our mission and want to grow with us: - **Welcoming:** You’re a natural at creating warmth and a sense of belonging for everyone you meet. - **Bring (Y)our Best:** You take pride in your work and strive for excellence in the "little things" and the "big things" alike. - **Empowerment:** You don't wait for permission to do the right thing. You step up, take ownership, and lead with initiative. - **Growth:** You’re a lifelong learner who seeks consistent improvement and sustainable growth. **Position Summary:** The Residential Living Advisor’s primary responsibility will be to communicate sales and contractual information, as well asclosesales to increase occupancyin accordance withthe business and marketing plans. This position Maintain positive and understanding relationships with all prospective clients and their families; Assist in identifying innovative events and methods to increase visitation of targeted groups; Obtain and maintain knowledge of competitors; Schedule and conduct tours and visits, price structure, screening process, and financial options; Make public presentations, and use public speaking skills to sell community, and maintain relationships with professionals outside of the community to gain professional referrals.**** **Essential Job Functions:** - Promotes the occupancy growth of the community by conducting community tours and hosting various prospect and professional events to increase occupancy. Confidently communicates and sells Eskaton’s value proposition, including contractual information and the financial requirements associated with community fees. - Sets, tracks, and achieves monthly sales goals and key performance indicators (KPIs). Schedules monthly community presentations with local resource centers and community events to enhance visibility and strengthen outreach efforts. - Optimizes daily schedules and prioritizes tasks to ensure prospects are contacted in a timely manner. Advances the sales process for prospective residents, their family members, and/or advisors by understanding their needs and educating them on how Eskaton’s care services and programs can meet those needs, effectively demonstrating the organization’s value. - Responds promptly to every lead source, including incoming telephone calls and in-person inquiries from referral sources, prospective residents, and families. Maintains ownership of CRM accuracy and data integrity, with a strong focus on consistent daily outbound calling efforts. - Oversees the coordination and completion of all activities within the sales cycle, converting community fees into move-ins. This includes visiting prospects in their homes, healthcare providers, or other locations, and ensuring all required docu…