Residential Advocate (Per Diem)

**Residential Advocate (Per Diem/Relief; all shifts)** ***Way Finders is a [Top Workplaces for Nonprofit](https://topworkplaces.com/company/way-finders/) organization, named as an employer of choice because our employees said so!*** **At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems.** Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking relief/per diem **Residential Advocates**. **The Residential Advocate is a great role for anyone who has worked in human or social services and finds meaning in assisting and advocating for others in a shelter setting.** **Wage is $19.25 per hour. Interested applicants must submit a resume; applications will be accepted until the position is filled. CORI/SORI.** *The candidate will work fully onsite on an on-call and fill-in basis for potential 1st, 2nd, and 3rd shift work. **Ability to work at least one shift per month is required to maintain employment.*** **Responsibilities include:** • Provide exceptional, positive customer service and initial reception to families entering, and currently living, in shelter • Assist case manager with after-hours intakes and activities related to rehousing plans as assigned, completing paperwork in a thorough, patient, and respectful manner, including assessing for immediate needs • Provide process-driven, professional backup during emergency incidents, including appropriately calling for assistance from case managers, management, and external sources (ambulance, police) as necessary • Stay updated on basic resources in the community and share with clients as appropriate; make referrals to other agencies as directed by case managers • Update staff communication log during each shift, to include pertinent details that affect, or may affect, the program, families, or clients • Monitor and review cameras and doors to allow participants into the building; receive all packages and mail and distribute into mailboxes in a timely and accurate manner; receive visitors, ensuring sign-in with identification • Respond to and report on all serious incidents, including but not limited to immediate communication to manager and/or on-call supervisor, and the completion of all proper documentation • Assign and monitor weekly housekeeping tasks; conduct unit inspections, issuing non-compliance warnings as necessary; complete unit turnovers as assigned and needed to welcome new families • Assist in the resolution of problems or issues that arise during shift • Observe, follow, and enforce all rules, regulations, policies, and procedures of the shelter • Respond to the needs and requests of residents in a timely fashion in accordance with rules and provide ongoing individual participant support as needed • Proactively manage inventory of program supplies to ensure items remain fully stocked • Maintain clean and safe physical environment, including but not limited to dusting, organizing, sweeping, mopping, and trash/debris removal • Attend staff and individual professional development meetings; complete all assigned trainings as required within the designated timeframe • Report maintenance needs, following related procedures • **Relief/Per Diem** employees must work a minimum of one shift per month and return manager communications in a timely fashion regardless of availability, in addition to attending required meetings and completing required trainings **Requirements include:** • 1 year of equivalent experience in human services frontline work, or a related role; a combination of experience plus a high school diploma (or equivalent) may be a substitute • Preference for experience working with the homel…